197610403-5-5-2026-31-AS-NMAN-DURSF9-20260605134958

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610403
Report Date: 05/05/2026
Date Signed: 05/05/2026 02:33:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Raymond Comer

COMPLAINT CONTROL NUMBER: 31-AS-20251208102021

FACILITY NAME:	SAVANT OF WEST HOLLYWOOD		FACILITY NUMBER:	197610403
ADMINISTRATOR:	ADAM SYNCHEFF		FACILITY TYPE:	740
ADDRESS:	1025 N FAIRFAX AVE		TELEPHONE:	(323) 656-7900
CITY:	LOS ANGELES	STATE: CA	ZIP CODE:	90046
CAPACITY:	130	CENSUS: 116	DATE:	05/05/2026
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Adam Syncheff-Administrator		TIME COMPLETED:	02:40 PM

ALLEGATION(S):

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Staff does not ensure medications are dispensed as prescibed for residents in care.
Staff do not ensure medications are properly managed for residents in care.
Licensee does not ensure staff are adequately trained to dispense medications to residents in care.

INVESTIGATION FINDINGS:

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On 5/05/26, Licensing Program Analyst, (LPA) Raymond Comer, arrived at the facility to conduct a subsequent visit regarding the allegation(s) listed above. LPA Comer conducted the initial complaint visit on 12/08/25, at which time, Between 11:05 am and 1:45 pm, LPA recieved and reviewed Resident#1 (R1) file, and conducted interviews with Administrator and one (1) Staff.
During today's visit, at 8:35 am, LPA Comer conducted a tour to the facility; no health/safety issues were observed. Between 8:50 am and and 10:15 am, LPA spoke with Administrator and two (2) staff. Between 10:25 am and 11:30 pm, LPA Comer spoke with ten (10) out of a total of one hundred sixteen (116) residents. Between 12:00 pm and 1:10 pm, LPA Comer observed med-tech staff administer medications to residents and conducted observations of the medication room. Between 1:30 pm and 2:15 pm, LPA Comer recieved and reviewed facility roster, staff roster, staff medications certification training, Centrally Stored Medication and Destruction Records (CSMDR) and other documents relevant to the investigation.

[LIC 9099C] Continued-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251208102021

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/05/2026

NARRATIVE

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Allegation: Staff does not ensure medications are dispensed as prescribed for residents in care. It was alleged that med-tech staff are not labeling the dispensed med cups; thus potentially giving incorrect medication to residents.

To investigate the allegation, LPA Comer interviewed the Administrator, and two (2) med tech staff whom refute the allegation, stating that staff follow the prescription and dispense medication as indicated by the prescribing physician. LPA Comer's observation of meds distribution revealed the following: Staff Med Tech labelled the med cups, which are placed in medication trays (which are also labeled with residents last name and first initial) LPA Comer interviewed ten (10) out of a total one hundred sixteen (116) total residents; all ten (10) residents interviewed stated having no issues with availability nor quality of medication distribution assistance by staff. LPA records review revealed the following: Centrally Stored Medication and Destruction Records (CSMDR) and medication was accounted for in the facility.

Based on LPA interviews, observations, and records review, there is not sufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff do not ensure medications are properly managed for residents in care. It was alleged that the medtech allowed resident medications to run out of supply. It was alleged that when this occurred, med tech staff took from another residents medication supply.

To investigate the allegation, LPA Comer interviewed the Administrator, and two (2) med tech staff whom refute the allegation, stating to LPA that most resident medications are categorized by the pharmacy as "on cycle" and are refilled automatically on a monthly basis. "Off cycle" resident medications refills are ordered by med tech staff electronically, via the "QuickMAR" system approximately ten (10) days before a resident's medication is depleted. LPA observed the refilled orders in QuickMAR, which shows the date a refill order is requested. LPA Comer interviewed ten (10) out of a total one hundred sixteen (116) total residents; all ten (10) residents interviewed stated having no issues with availability, nor quality of medications assistance provided by staff.

Based on LPA interviews, and observations, there is not sufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 31-AS-20251208102021

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: SAVANT OF WEST HOLLYWOOD	FACILITY NUMBER: 197610403
	VISIT DATE: 05/05/2026

NARRATIVE

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Allegation: Licensee does not ensure staff are adequately trained to dispense medications to residents in care. It was alleged that med-tech staff make errors while providing residents medication assistance, due to a lack of proper training.

To investigate the allegation, LPA Comer interviewed two (2) med tech staff whom confirmed receiving required training on how to dispense medication, as well as having completed required hours of shadow training with experienced staff. LPA interviewed the Administrator who also denied the allegation, stating that all staff have completed the required hours of training in dispensing medication. LPA Comer interviewed ten (10) out of a total one hundred sixteen (116) total residents; all ten (10) residents interviewed stated their satisfaction with the medications assistance provided by staff. LPA records review revealed the following: All Med Tech staff have completed Initial medications trainings, and subsequent annual medications trainings.

Based on LPA interviews, observations, and records review, there is not sufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Raymond Comer
LICENSING EVALUATOR SIGNATURE:	DATE: 05/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026

LIC9099 (FAS) - (06/04)

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