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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610423
Report Date: 08/10/2026
Date Signed: 08/10/2026 12:37:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2026 and conducted by Evaluator Gina Saucedo
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20260804115602
FACILITY NAME:TOUCHING HEARTS BOARDING CARE 1FACILITY NUMBER:
197610423
ADMINISTRATOR:MKRTCHYAN, MARGARITAFACILITY TYPE:
740
ADDRESS:5149 LA CANADA BLVD.TELEPHONE:
(424) 216-0864
CITY:LA CANADA FLINTRIDGESTATE: CAZIP CODE:
91011
CAPACITY:6CENSUS: 5DATE:
08/10/2026
UNANNOUNCEDTIME BEGAN:
08:34 AM
MET WITH:Margarita Mkrtchyan, AdministratorTIME COMPLETED:
12:40 PM
ALLEGATION(S):
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Staff did not provide a safe environment for residents in care
INVESTIGATION FINDINGS:
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On 08/10/26, at 9:45am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Margarita Mkrtchyan, Administrator. LPA explained the purpose of this visit was to information and deliver findings for this complaint.

On 08/10/26, LPA Saucedo asked for the census, staff, and resident rosters. On 08/10/26, at 10:35am, LPA Saucedo conducted a physical tour, interviewed staff, residents and delivered findings.

LIC 9099C-continued
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260804115602
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: TOUCHING HEARTS BOARDING CARE 1
FACILITY NUMBER: 197610423
VISIT DATE: 08/10/2026
NARRATIVE
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Regarding the allegation: Staff did not provide a safe environment for residents in care. It is alleged that Resident #1 (R1)'s daughter is visiting the facility and creating an unsafe environment for residents in care. During LPA's interview wtih R1, R1 admitted that they get visits from all their daughters and none of them create an unsafe environment. Let it be noted, R1 is verbal and alert. LPA asked R1 if they want all of their daughters to visit them and R1 stated, "yes." LPA interviewed two (2) staff that confirmed that R1 does get visits from all their daughters with no issues. LPA reviewed and obtained R1's Face Sheet, Medical Assessment and Appraisal/Needs and Services Plan. R1's medical assessment does state that R1 is not to leave the facility unassisted and R1 was asked by LPA if they know they are not supposed to leave unassisted and R1 stated, "yes." LPA interviewed three (3) other residents that are happy living at the facility and have no issues with anyone and/or have not had an unsafe environment at the above facility. LPA also interviewed a witness on 08/07/26 who confirmed that the complaint was not supposed to be against the above facility but for one (1) of R1's daughters via APS-Adult Protective Services but because of the relationship to R1 they also had to confirm the welfare of R1. The witness along with the two (2) staff that were interviewed also confirmed that the Police Department showed up to do a welfare check and left due to no concerns. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.







An exit interview was conducted, no citation(s) were issue, and a copy of this report was given to the Administrator.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:

DATE: 08/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/10/2026
LIC9099 (FAS) - (06/04)
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