197610442-1-20-2026-31-AS-NMAN-DQR5HA-20260127185802

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 01/20/2026
Date Signed: 01/20/2026 12:38:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/12/2026 and conducted by Evaluator Tuesday Cabiness

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260112120742

FACILITY NAME:	LEISURE VALE ASSISTED LIVING		FACILITY NUMBER:	197610442
ADMINISTRATOR:	STEPHANIE ODEN		FACILITY TYPE:	740
ADDRESS:	413 E. CYPRESS STREET		TELEPHONE:	(818) 244-2323
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	199	CENSUS: 165	DATE:	01/20/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Stephanie Oden		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff did not prevent resident's money getting stolen

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Tuesday Cabiness conducted an initial complaint visit to investigate the allegation referenced above. LPA met with Administrator Stephanie Oden, who was informed of the reason for the visit.

The allegation indicated that facility staff failed to prevent a resident’s money from being stolen. Prior to the visit, LPA reviewed the complaint and attempted to contact the reporting party to obtain additional information; however, the attempt was unsuccessful.

During the visit, conducted from 9:30 a.m. to 1:00 p.m., LPA obtained facility documentation and interviewed four (4) staff members and multiple residents. Based on the information reviewed, it was alleged that Resident #1 (R1)’s money may have been stolen.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260112120742

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: LEISURE VALE ASSISTED LIVING	FACILITY NUMBER: 197610442
	VISIT DATE: 01/20/2026

NARRATIVE

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LPA interviewed the Administrator, who reported she was not aware of any personal items or money being stolen from R1’s room. The Administrator stated that R1 is currently hospitalized and is anticipated to be transferred to a convalescent facility for further treatment. R1 has a Power of Attorney (POA) who communicated with the Administrator via email regarding R1’s personal belongings while R1 was hospitalized. LPA reviewed the email correspondence, which did not reference any missing or stolen personal belongings. Facility staff also reported that they spoke with the POA, who did not indicate at that time that any of R1’s belongings were missing or stolen.

During the visit, LPA interviewed the POA, who reported that money was missing from R1’s wallet. The POA stated she was unable to determine whether the money was missing while R1 was residing at the facility or if the loss occurred during transport with paramedics. LPA was able to communicate with R1, who confirmed that money was missing but was unable to identify when the money was taken or who may have taken it.

Interviews with residents revealed that theft occasionally occurs at the facility and is typically attributed to residents failing to lock their room doors. Residents reported that when theft is reported to the Administration office, staff attempt to locate the missing item or replace it using facility funds. Facility staff reported they were not aware of any missing items or money belonging to R1.

Due to inconsistent reporting, the absence of timely notification to the facility by R1 or the POA, and the inability to determine when or where the alleged loss occurred, there is insufficient evidence to substantiate that the facility or its staff were responsible for the alleged missing money. Based on interviews and documentation reviewed, although the allegation may be possible, there is insufficient evidence to support that facility staff failed to safeguard R1’s money. Therefore, the allegation is determined to be Unsubstantiated at this time.

Exit interview conducted and copy of report provided to the Administrator.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Tuesday Cabiness
LICENSING EVALUATOR SIGNATURE:	DATE: 01/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/20/2026

LIC9099 (FAS) - (06/04)

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