197610442-3-18-2026-31-AS-TAGD-DTJPP7-20260427112903

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 03/18/2026
Date Signed: 03/18/2026 01:31:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/12/2026 and conducted by Evaluator Gina Saucedo

PUBLIC

COMPLAINT CONTROL NUMBER: 31-AS-20260312091507

FACILITY NAME:	LEISURE VALE ASSISTED LIVING		FACILITY NUMBER:	197610442
ADMINISTRATOR:	STEPHANIE ODEN		FACILITY TYPE:	740
ADDRESS:	413 E. CYPRESS STREET		TELEPHONE:	(818) 244-2323
CITY:	GLENDALE	STATE: CA	ZIP CODE:	91205
CAPACITY:	199	CENSUS: 159	DATE:	03/18/2026
		UNANNOUNCED	TIME BEGAN:	09:25 AM
MET WITH:	Stephanie Oden, Executive Director		TIME COMPLETED:	01:35 PM

ALLEGATION(S):

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Staff did not prevent a resident from accusing another resident of stealing their personal belongings
Staff did not safeguard resident's personal belongings

INVESTIGATION FINDINGS:

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On 03/18/26, at 9:25am, Licensing Program Analyst (LPA) Gina Saucedo arrived at the facility to conduct an unannounced, initial complaint visit and was greeted by Executive Director, Stephanie Ogden. LPA explained the purpose of this visit was to gather information and deliver findings for this complaint.

On 03/18/26, LPA Saucedo asked for the census, staff, and resident rosters. On 03/18/26, at 9:45am, LPA Saucedo conducted a physical tour, interviewed staff and residents.

LIC 9099C-continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260312091507

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: LEISURE VALE ASSISTED LIVING	FACILITY NUMBER: 197610442
	VISIT DATE: 03/18/2026

NARRATIVE

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Regarding the allegation: Staff did not prevent a resident from accusing another resident of stealing their personal belongings. It is being alleged that Resident #1 (R1) is being accused by Resident #2 (R2) of stealing their belongings. During LPA's interview with R1, R1 stated, "that R2 accuses them of stealing their clothes." LPA asked R1 if they have reported this to staff and/or management and R1 stated, "no." LPA asked R1 why did they move rooms and R1 stated, "I had a procedure done so they moved me then when they moved me I wasn't happy so I asked to be moved from that room and I want to move again now." During LPA's interview with R2, R2 stated, "I have never accused R1 of stealing anything from me but I have accused staff." R2 also stated, "R1 just moved in here so I don't really know them." LPA interviewed two (2) staff that confirmed R1 is requesting to be moved again because they are not happy and that R1 never reported to them that R2 was accusing R1 of stealing their clothes." LPA spoke to fifteen (15) residents that confirmed they have never had any issues with informing staff of anything at the facility and they know where to report things in the main office. Therefore, based on the interviews conducted the allegation(s) is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff did not safeguard resident's personal belongings. It is being alleged that Resident #1 (R1) had their wheelchair and mini speaker stolen. LPA obtained R1's Client/Resident Personal Property and Valuables form that has all of R1's personal belongings. R1's personal belongings did show there is one (1) speaker but no wheelchair. When LPA interviewed R1, R1 did state, "that the wheelchair was bought from another resident but did not remember when." Also, R1 stated, "I don't have my speaker with me." R1's two (2) previous roommates stated, "R1 never had a wheelchair but they did have a walker." R1's current roommate stated, "R1 never had a wheelchair only a walker which they use daily." R1's current roommate also stated, "R1 does have a speaker because they play it loudly and they have been told to lower the volume on it." LPA spoke to three (3) staff that reported, "R1 never had a wheelchair and only observed to have a walker which they use everyday." Furthermore, Two (2) other staff confirmed that R1 was using their speaker last couple of days." LPA spoke to fifteen (15) residents that confirmed they have never had any belongings stolen and/or missing." During LPA's record review, LPA also confirmed that R1's Physician's Report shows R1 is ambulatory and does not require a wheelchair. Therefore, based on the interviews and record review conducted the allegation(s) is UNSUBSTANTIATED at this time.

An exit interview was conducted, no citation(s) were issued for the above allegation(s), and a copy of this report was given to the Executive Director.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Gina Saucedo
LICENSING EVALUATOR SIGNATURE:	DATE: 03/18/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2026

LIC9099 (FAS) - (06/04)

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