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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610442
Report Date: 05/13/2026
Date Signed: 05/13/2026 10:16:11 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/08/2025 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20251208122238
FACILITY NAME:LEISURE VALE ASSISTED LIVINGFACILITY NUMBER:
197610442
ADMINISTRATOR:STEPHANIE ODENFACILITY TYPE:
740
ADDRESS:413 E. CYPRESS STREETTELEPHONE:
(818) 244-2323
CITY:GLENDALESTATE: CAZIP CODE:
91205
CAPACITY:199CENSUS: 172DATE:
05/13/2026
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Nina Mercado- administration coordinatorTIME COMPLETED:
10:30 AM
ALLEGATION(S):
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Due to lack of supervision, resident eloped
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced subsequent complaint visit to deliver findings on the above-mentioned allegation. LPA met with administration coordinator, Nina Mercado, and explained the reason for the visit.

The investigation consisted of the following:

On 12/09/2025 at 10:30 a.m., Licensing Program Analyst, (LPA) Evelin Rios, conducted an unannounced complaint visit to investigate the above allegation. LPA met with the Administrator, Stephanie Oden and explained the reason for the visit. At 10:50 a.m., LPA initiated a physical plant tour of the facility. At 10:50 a.m., LPA Rios requested and obtained copies of the facility's resident roster and Personnel Report (LIC 500). LPA also obtained records for Resident #1 (R1) such as,

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251208122238
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: LEISURE VALE ASSISTED LIVING
FACILITY NUMBER: 197610442
VISIT DATE: 05/13/2026
NARRATIVE
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but not limited to, Physician's Report (LIC 602), medication list, Assisted Living Waiver (ALW) assessment and Hospice documents. From 11:00 a.m. to 3:00 p.m., LPA Rios conducted interviews with eight (8) staff not including the administrator and seven (7) residents.

The investigation revealed the following:

Regarding the allegation, due to lack of supervision, resident eloped. It is alleged the facility did not provide adequate supervision, resulting in Resident #1 (R1) leaving the facility and being found wandering in the community. Interviews with two (2) out of seven (7) residents stated they have seen residents who should not leave unassisted attempt to walk out the front door, but staff had been able to redirect them back inside. Six (6) out of seven (7) residents stated there is a sign-in/sign-out log at reception. R1 was not interviewed as they were not at the facility at the time of the visit. R1 is in a skilled nursing facility (SNF) for higher level of care. Residents stated that they don’t consistently sign out or sign back in when returning from the community. Interviews with staff reported the staff are able to assist each other and redirect residents that may have been noted as not being able to leave the facility. Per the receptionist, R1 has left the facility unassisted previously and has returned. Staff also reported that residents are encouraged to sign out and sign in when leaving and returning to the facility. Interviews with nine (9) staff revealed that R1 appeared fine or no more confused than usual in the days leading up to the incident. According to staff interviews, R1 received their morning medication but was not found for their evening medication pass at approximately 3PM. The Administrator was notified, and at approximately 8:00 PM the facility was informed that R1 had been found wandering in the community and transported to the hospital. Staff denied any prior incidents of elopement involving R1. Review of R1’s Physician’s Report dated 01/25/2025 notes R1 may leave the facility unassisted and documents that R1 has some forgetfulness. Review of R1’s Individual Services Plan with start date 07/02/2024 and end date 01/02/2025 notes R1 requires reminders and redirection but does not exhibit wandering behaviors.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was provided to Nina Mercado.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 05/13/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/13/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2