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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610448
Report Date: 05/09/2024
Date Signed: 05/09/2024 01:50:38 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2024 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20240429093344
FACILITY NAME:GOLDEN YEARS SENIOR LIVING INCFACILITY NUMBER:
197610448
ADMINISTRATOR:VIKTORYA HAYRAPETYANFACILITY TYPE:
740
ADDRESS:12501 BRADFORD PLTELEPHONE:
(818) 568-6448
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 4DATE:
05/09/2024
UNANNOUNCEDTIME BEGAN:
09:48 AM
MET WITH:Viktoroya HayrapetyaTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Front door and resident bedroom have extra locks, not cleared by the Fire Marshall.
Fire door is in disrepair/Sliding screen door in disrepair.
Passageway in resident bedroom not clear from obstruction.
Fence to swimming pool is not secured.
Cleaning supplies inappropriately stored
Construction or alteration in living room may lack permits
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with the administratror, Viktorya Hayrapetya, and advised her of the complaint. Administrator was informed that on or around 04/26/24, a fire safety inspection was conducted, and there were some health and safety issues observed during that inspection. Today's investigation consisted of interviews with the administrator and a physical plant inspection to insure what was observed during the fire safety inspection has been addressed.

Front door and resident bedroom have extra locks, not cleared by the Fire Marshall:
During the fire safety inspection that was held on or around 04/26/24, it was observed that the front door had two (2) extra locks on it, the chain and the bolt. Both are not allowed, per fire department. Furthermore, there was an extra lock at the bottom of the slider in the very back bedroom (room #4) which is also not allowed, per fire department.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 31-AS-20240429093344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GOLDEN YEARS SENIOR LIVING INC
FACILITY NUMBER: 197610448
VISIT DATE: 05/09/2024
NARRATIVE
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Fire door is in disrepair/Sliding screen door in disrepair:
During the fire safety inspection that was held on or around 04/26/24,it was observed that all three (3) fire doors were wedged open, and one was not closing properly. Also, the screen doors on slider from the living room is broken and does not open well.

Passageway in resident bedroom not clear from obstruction:
During the fire safety inspection that was held on or around 04/26/24, it was observed that a hospital bed in room #3 was so far from the wall that the door would not close.

Fence to swimming pool is not secured:
During the fire safety inspection that was held on or around 04/26/24, it was observed that the pool fence was not only unlocked but also open.

Cleaning supplies inappropriately stored:
During the fire safety inspection that was held on or around 04/26/24, it was observed that there were cleaning rags leaning against the hot water heater which needs to be kept clear as there is a flame inside.

Construction or alteration in living room may lack permits:
During the fire safety inspection that was held on or around 04/26/24, it was observed that there is a small metal ramp going into the living room. Pursuant to title 22, section 87305, licensee will need to permit the ramp with Los Angeles Department of Building and Safety (LADBS), especially if residents need to access or utilize this room.

Based on the observations from the fire safety inspection that was held on or around 04/26/24, these allegations are Substantiated. Citations issued on the LIC 9099D. Immediate civil penalty of $500 assessed for fire safety violations. Administrator advised, copies of this report, civil penalty and appeal rights issued.
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 31-AS-20240429093344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GOLDEN YEARS SENIOR LIVING INC
FACILITY NUMBER: 197610448
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/09/2024
Section Cited
CCR
87203
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Fire Safety: All facilities shall be maintained in conformity with the regulations adopted by the State Fire Marshal for the protection of life and property against fire and panic. This requirement was not met as evidenced by: During the fire safety inspection that held on or around 04/26/24, it was observed that the
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During investigation on 05/09/24, chain was removed. Licensee in process changing door knob to single action. Order is in place. Delivery in progress. For the slider in back bedroom, bottom lock will be removed.
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front door had two (2) extra locks on it, the chain and the bolt. There was also an extra lock at the bottom of the slider in the very back bedroom (room #4). Both not allowed by the fire department These pose an immediate health and safety risk to the residents in care.
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As POC, licensee will take a photo of both, once single action door is installed and the lock in room #4 is removed, and submit to the licesing agency by 05/23/24.
Type A
05/09/2024
Section Cited
CCR
87307(d)(6)
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Personal Accommodations and Services: All outdoor and indoor passageways and stairways shall be kept free of obstruction.
This requirement was not met as evidenced by: During the fire safety inspection that was held on or around 04/26/24, it was observed that a hospital bed in room #3 was so far
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During the investigation on 05/09/24, bed in room #3 was moved, and the door is able to open and close without obstruction. No further corrections required at this time.
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from the wall that the door would not close. This poses an immediate health and safety risk to the residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 31-AS-20240429093344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GOLDEN YEARS SENIOR LIVING INC
FACILITY NUMBER: 197610448
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/09/2024
Section Cited
CCR
87307(e)
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Personal Accommodations and Services: Facilities providing services to residents shall assure the inaccessibility of swimming pools or similar bodies of water, when not in active use by residents. This requirement was not met as evidenced by: During the fire safety inspection that was held on or around
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During the investigation on 05/09/24,, LPA oberved the gates to be secured and locked. No further action required at this time.
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04/26/24, it was observed that the pool fence was not only unlocked but also open. This poses an immediate health and safety risk to the residents in care.
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Type A
05/09/2024
Section Cited
CCR
87309(a)
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Storage Space: Disinfectants, cleaning solutions, poisons, firearms and other items which could pose a danger if readily available to clients shall be stored where inaccessible to clients: This requirement was not met as evidenced by: During the fire safety inspection that was held on or around
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During investigation on 05/09/24, rags were removed and not seen leaning towards the water heater. In addition, LPA conducted a physical plant inspection to insure cleaning supplies are stored properly and inaccessilbe to the residents in care. No further corrections required at this time.
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04/26/24, it was observed that there were cleaning rags leaning against the hot water heater which needs to be kept clear as there is a flame inside. This poses an immediate health and safety risk to the residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20240429093344
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: GOLDEN YEARS SENIOR LIVING INC
FACILITY NUMBER: 197610448
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/09/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/23/2024
Section Cited
CCR
87305
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Alterations to Existing Building or New Facilities: Prior to construction or alterations, all facilities shall obtain a building permit. This requirement was not met as evidenced by: During the fire safety inspection that was held on or around 04/26/24, it was observed that there is a
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As POC, licensee will obtain a permit from LADBS to allow for this ramp to be in use, if it will be in use by the residents. Copy of this permit will be submitted to the licensing agency by 05/23/24.
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small metal ramp going into the living room. The licensee will need to permit this ramp with Los Angeles Department of Building and Safety (LADBS). This may pose a potential health and safety risk to the residents in care.
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Type B
05/23/2024
Section Cited
CCR
87303(a)
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Maintenance and Operation: The facility shall be clean, safe, sanitary and in good repair at all times. This requirement was not met as evidenced by: During the fire safety inspection that was held on or around 04/26/24,it was observed that all three (3) fire doors were wedged open, and one was
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Licensee is in the process of getting the fire door repaired. According to the administrator, it will take 2-3 days for electrician to complete this order. Regarding the screen door, it will be removed, as the dining room door is not used as an exit.
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not closing properly. Also, the screen doors on slider from the living room is broken and does not open well. This may pose a potential health and safety risk to the residents in care.
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As POC, licensee will submit photos and copies of the invoice as proof that the fire door is repaired. POC is due to the licensing agency by 05/23/24.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Eva MillerTELEPHONE: (818) 596-4373
LICENSING EVALUATOR NAME: Michael CavaTELEPHONE: (818) 389-7921
LICENSING EVALUATOR SIGNATURE:

DATE: 05/09/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/09/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5