197610466-4-17-2026-31-AS-NMAN-DU4M2A-20260515091313

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610466
Report Date: 04/17/2026
Date Signed: 04/17/2026 04:17:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20251103130636

FACILITY NAME:	VALLEY SILVERTOWN		FACILITY NUMBER:	197610466
ADMINISTRATOR:	DARLENE LINDLEY		FACILITY TYPE:	740
ADDRESS:	6833 FALLBROOK AVE		TELEPHONE:	(818) 883-4123
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	183	CENSUS: 120	DATE:	04/17/2026
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Mohammad Alqam		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Insufficient staffing
Licensee did not provide a comfortable temperature in the dining room

INVESTIGATION FINDINGS:

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At approximately 8:50 a.m. on 04/17/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 11/06/25 and toured the facility at 1:50 p.m., interviewed the administrator at 2:15 p.m., and conducted a record review of pertinent records, including but not limited to staff and client lists, staffing schedules, and employee files at 2:30 p.m. LPA interviewed staff and residents during subsequent visits on 11/13/25 between 1:00 p.m. and 5:10 p.m., 11/19/25 between 11:15 a.m. and 4:15 p.m., and 12/04/25 between 12:50 p.m. and 4:00 p.m. LPA conducted another record review today of employee training records at 9:30 a.m. and toured the facility at 10:30 a.m.

Regarding the allegation "Insufficient staffing" it was alleged the kitchen did not have enough servers, causing delays in food service time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20251103130636

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY SILVERTOWN	FACILITY NUMBER: 197610466
	VISIT DATE: 04/17/2026

NARRATIVE

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Interview of the administrator revealed two (02) to three (03) servers assist with each meal service. Review of kitchen schedules for September 2025 revealed there were two (02) servers and one (01) chef per meal service. Interview with the head chef, Staff #1 (S1) at 12:15 p.m. on 11/19/25 confirmed there are at least two (02) servers for each meal service. S1 stated each resident is served within ten (10) minutes of placing their order. Interviews with kitchen servers Staff #2 (S2) and Staff #3 (S3) at 10:00 a.m. and 10:10 a.m. on 12/02/26 confirmed there are at least two (02) servers for each meal service, and residents have not waited long for meals. Observation of meal service at approximately 12:00 p.m. on 02/18/26 revealed three (03) servers were serving residents for lunch. Interviews with twelve (12) out of thirteen (13) residents revealed they had no issue with meal service or wait times. Based on observations, interviews, and record review, the facility has sufficient servers and there is no delay in food service. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Licensee did not provide a comfortable temperature in the dining room" it was alleged the dining room is too cold and the facility refuses to turn up the heat. Interview with the administrator revealed all rooms in the facility are maintained between 68 and 85 degrees at all times. Interviews with S2 and S3 revealed the thermostat in the dining room is never less than 70 degrees. They had not heard of any complaints about the dining room temperature. LPA measured the dining room temperature at 2:30 p.m. on 11/06/25 to be 74 degrees Fahrenheit, at 1:20 p.m. on 11/19/25 to be 71 degrees Fahrenheit, and at 9:15 a.m. on 12/02/25 to be 71 degrees Fahrenheit. Interviews with thirteen (13) out of thirteen (13) residents revealed they had no issue with dining room temperature. Based on observations and interviews, the dining room temperature was maintained within regulations. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate heath or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 04/17/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026

LIC9099 (FAS) - (06/04)

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