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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610466
Report Date: 04/17/2026
Date Signed: 04/17/2026 04:16:38 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20251117123125
FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:DARLENE LINDLEYFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:183CENSUS: 120DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Mohammad AlqamTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not respond to resident's call light in a timely manner
Staff is serving food that is not of quality to residents in care
INVESTIGATION FINDINGS:
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At approximately 8:50 a.m. on 04/17/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 11/19/25 and interviewed staff and residents between 11:15 a.m. and 4:15 p.m., toured the facility inside and out at 1:00 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, physician’s report, and medical administration record (MAR) at 2:15 p.m. LPA conducted a subsequent visit on 12/02/25 and interviewed staff and residents between 9:00 a.m. and 4:45 p.m. and toured the facility inside and out at 11:00 a.m. Today, LPA conducted another record review of a dietitian report at 9:30 a.m. and toured the facility at 10:30 a.m.

Regarding the allegation "Staff did not respond to resident's call light in a timely manner" it was alleged Resident #1 (R1) waited over an hour for staff assistance after pushing their call button.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20251117123125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 04/17/2026
NARRATIVE
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 Interview with the administrator at 2:30 p.m. on 11/19/25 revealed staff respond to call button requests within ten (10) minutes. Residents are also told to call the front desk if staff have not arrived. LPA and R1 tested their call button at 11:39 a.m. on 11/19/25. Staff responded within six (06) minutes by 11:45 a.m. LPA conducted two (02) more call button tests in Rooms 251 and 253 at 12:30 p.m. and 12:45 p.m. on 11/19/25. Staff responded to the calls within ten (10) minutes. Interview with a receptionist, Staff #1 (S1) at 2:00 p.m. on 11/19/25 revealed they receive all call button requests at the front desk. S1 calls for caregivers on the walkie talkie and relays the room number. Staff usually respond within five (05) minutes. S1 has assisted R1 over the phone as well. Interview with a caregiver, Staff #2 (S2) at 9:30 a.m. on 12/02/25 confirmed they respond to call button requests within fifteen (15) minutes. Interviews with nine (09) out of thirteen (13) residents revealed staff respond to call button requests in a timely manner. Record review of the November 2025 call button logs revealed no residents waited longer than fifteen (15) minutes for staff responses. Based on observations, interviews, and record review, staff respond to call lights in a timely manner. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff is serving food that is not of quality to residents in care" it was alleged the facility served dry and low-quality food. Interviews with nine (09) out of thirteen (13) residents revealed they have no problem with the quality of food served. Record review of the most recent dietitian report revealed “meal quality and appearance” were sufficient. LPA’s observations of the kitchen at 1:30 p.m. on 11/19/25 and resident meals at 2:00 p.m. on 12/04/25 and at 12:00 p.m. on 02/18/26 revealed the facility served food of sufficient quality. Interview with the head chef, Staff #3 (S3) at 12:15 p.m. on 11/19/25 revealed they hold monthly meetings with residents for menu suggestions. They have heard a few complaints about meals served. Kitchen staff address all complaints promptly. Based on observations, interviews, and record review, staff serve food of sufficient quality to residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate heath or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3