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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610466
Report Date: 06/10/2026
Date Signed: 06/10/2026 05:08:47 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/17/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20251117123125
FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:DARLENE LINDLEYFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:183CENSUS: 131DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Chris LeeTIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff did not ensure that resident received prescribed medications
Staff are using dirty kitchen appliances to prepare meals
INVESTIGATION FINDINGS:
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At approximately 8:50 a.m. on 04/17/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 11/19/25 and interviewed staff and residents between 11:15 a.m. and 4:15 p.m., toured the facility inside and out at 1:00 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, physician’s report, and medical administration record (MAR) at 2:15 p.m. LPA conducted a subsequent visit on 12/02/25 and interviewed staff and residents between 9:00 a.m. and 4:45 p.m. and toured the facility inside and out at 11:00 a.m. On 04/17/26, LPA conducted another record review of a dietitian report at 9:30 a.m. and toured the facility at 10:30 a.m.


Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 31-AS-20251117123125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 06/10/2026
NARRATIVE
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Regarding the allegation "Staff did not ensure that resident received prescribed medications" it was alleged Resident #1 (R1) did not receive their medication for a few days. Interview with the administrator at 2:30 p.m. on 11/19/25 revealed most residents switched to a new pharmacy on 10/01/25. Review of R1’s physician orders revealed their medications were scheduled to be refilled on 09/30/25. Review of R1’s MAR revealed they did not receive two (02) medications on the evening of 09/30/25 and six (06) medications on the morning of 10/01 due to “pending pharmacy delivery”. The administrator also said they drove to the pharmacy at 8:00 p.m. on 10/01/25 for R1’s medication refill. The issue with the pharmacy was worked out. Interviews with Staff #4 (S4) at approximately 10:15 a.m. on 12/02/25 and Staff #5 (S5) at 2:30 p.m. on 01/09/26 confirmed R1 was not assisted with bedtime medications on 09/30/25 and morning medications on 10/01/25 due to running out of supply. Review of R1’s physician report and admission agreement revealed they could not handle their own medications and relied on the facility for medication assistance. Based on interviews and record review, staff did not ensure R1 received prescribed medication for at least two (02) doses. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is cited on the corresponding LIC 9099-D page.

Regarding the allegation "Staff are using dirty kitchen appliances to prepare meals" it was alleged the facility prepared toast for R1 on a grill which was used to cook bacon. Interview with the head chef, Staff #3 (S3) at 12:15 p.m. on 11/19/25 revealed the toaster was in disrepair for about one (01) day. S3 confirmed toast was made for all residents on the same grill used to cook bacon. During facility tour on 11/19/25, LPA observed two (02) toasters in the kitchen. Interview with the administrator at 2:30 p.m. on 11/19/25 revealed the facility purchased multiple toasters to resolve the issue. Based on interviews and observations, the facility toaster went into disrepair, so staff cooked toast on the grill and replaced the toaster the next day. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is cited on the corresponding LIC 9099-D page.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 31-AS-20251117123125
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/20/2026
Section Cited
CCR
87465(a)(1)
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87465 Incidental Medical and Dental Care (a) A plan for incidental medical and dental care shall be developed by each facility. The plan shall encourage.... compliance with the following: (1) The licensee shall arrange... medical... care. This requirement was not met as evidenced by:
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Licensee to submit an in-service training on the cited section by the POC due date.
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Baed on interviews and record review, the licensee did not comply with the section cited above by not maintaining an ample supply of medication for Resident #1 (R1) which posed a potential risk to the Health, Safety, or Personal Rights of persons in care.
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Type B
06/20/2026
Section Cited
CCR
87555(b)(29)
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87555 General Food Service Requirements (b) The following food service requirements shall apply: (29) All equipment... shall be kept clean and maintained in good repair. This requirement was not met as evidenced by:
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Licensee replaced the broken toaster already. Licensee to submit an in-service training on the cited section by the POC due date.
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Baed on interviews and observations, the licensee did not comply with the section cited above by not maintaining the toaster in good repair which led to staff using a dirty grill which posed a potential risk to the Health, Safety, or Personal Rights of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3