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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610466
Report Date: 06/10/2026
Date Signed: 06/10/2026 05:08:06 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20251203164348
FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:DARLENE LINDLEYFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:183CENSUS: 131DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mohammad AlqamTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Facility staff did not provide proper transfer assistance which led to a resident's fall
Licensee did not properly train staff

INVESTIGATION FINDINGS:
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At approximately 9:00 a.m. on 06/10/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the assistant administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 12/05/25 and interviewed staff between 2:20 p.m. and 3:30 p.m., obtained pertinent records at 2:45 p.m., toured the facility inside and out at 3:00 p.m., and reviewed video footage of the lobby at 3:30 p.m. LPA obtained video footage of a resident’s room at 1:15 p.m. on 12/23/25. LPA interviewed Staff #1 (S1) at 11:10 a.m. on 04/10/26. Today, LPA toured the facility at 9:15 a.m., reviewed previously obtained records and video footage, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 10:00 a.m., and interviewed staff and residents between 12:15 p.m. and 4:00 p.m.

Regarding the allegation "Facility staff did not provide proper transfer assistance which led to a resident's fall" it was alleged S1 transferred R1 improperly which caused them to fall.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 31-AS-20251203164348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/10/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/20/2026
Section Cited
CCR
87464(f)(4)
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87464 Basic Services (f) Basic services shall... include: (4) Personal assistance and care as needed by the resident ...with those activities of daily living such as dressing, eating, bathing and assistance with taking prescribed medications. This requirement was not met as evidenced by:
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Licensee to submit an in-service training on the cited section by the POC due date.
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Baed on interviews and record and video footage review, the licensee did not comply with the section cited above by staff improperly transferrring Resident #1 (R1) which posed a potential risk to the Health, Safety, or Personal Rights of persons in care.
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Type B
06/20/2026
Section Cited
HSC
1569.625(b)(1)
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§1569.625 Staff training; legislative findings; contents (b) (1) ... staff members... to receive appropriate training. This training shall consist of 40 hours of training. This requirement was not met as evidenced by:
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The licensee already issued sufficient training for all staff in February 2026. The licensee will submit an in-service training on the cited section by the POC due date.
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Based on interviews and record review, the licensee did not comply with the section cited above in all caregivers receiving insufficient training hours in 2025 which posed a potential risk to the Health, Safety, or Personal Rights of residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 31-AS-20251203164348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 06/10/2026
NARRATIVE
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Interview with S1 revealed when they transferred R1 from their reclining chair to their bed, R1’s legs gave out. S1 “helped them to the floor”. R1 was not injured. Interview with Staff #2 (S2) at 9:30 a.m. on 12/02/25 revealed they heard S1 request help from R1’s room. S2 found R1 on the floor and assisted them into bed with S1. S2 told S1 that R1 does not use a walker, only a wheelchair. Review of R1’s medical assessment revealed they are nonambulatory, wheelchair-bound, and require assistance with transferring. Review if R1’s care plan revealed they were at “significant risk for falls”. Review of video footage from R1’s room revealed S1 assisted R1 in standing from their chair at 1:45 p.m. on 11/20/25. S1 placed R1’s walker in front of them and pushed their backside to assist them standing. S1 then walked about five (05) steps with R1. As R1 began falling, S1 held and lifted the back of R1’s pants to ease their fall. R1 then fell to their knees with their hands still on their walker. S2 arrived at 1:47 p.m. S2 informed S1 that R1 only uses their walker once per day and not for transfers. Based on interviews, record review, and video review, staff did not provide proper transfer assistance to R1, resulting in their fall. Therefore, the allegation is deemed SUBSTANTIATED at this time.

Regarding the allegation "Licensee did not properly train staff" it was alleged staff were not sufficiently trained to care for R1. Interview with S1 revealed they were not trained on R1’s care plan. S1 was not R1’s regular caregiver and provided care to R1 because of the regular caregiver’s absence. Interview with S2 revealed they “could not remember the last time” the facility provided training. Record review of caregiver files revealed the training provided to all caregivers in 2025 by the facility was insufficient in both hours and content. The facility did not provide caregivers with sufficient training until February 2026. Based on interviews and record review, the licensee did not properly train staff. Therefore, the allegation is deemed SUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/03/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20251203164348

FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:DARLENE LINDLEYFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE:CAZIP CODE:
91307
CAPACITY:183CENSUS: 131DATE:
06/10/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Mohammad AlqamTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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2
3
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7
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9
Licensee yelled at a resident
INVESTIGATION FINDINGS:
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At approximately 9:00 a.m. on 06/10/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the assistant administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA conducted an initial visit on 12/05/25 and interviewed staff between 2:20 p.m. and 3:30 p.m., obtained pertinent records at 2:45 p.m., toured the facility inside and out at 3:00 p.m., and reviewed video footage of the lobby at 3:30 p.m. LPA obtained video footage of a resident’s room at 1:15 p.m. on 12/23/25. LPA interviewed Staff #1 (S1) at 11:10 a.m. on 04/10/26. Today, LPA toured the facility at 9:15 a.m., reviewed previously obtained records and video footage, including but not limited to an admission agreement, medical assessment, care plan, and staff and client rosters at 10:00 a.m., and interviewed staff and residents between 12:15 p.m. and 4:00 p.m.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 31-AS-20251203164348
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 06/10/2026
NARRATIVE
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Regarding the allegation "Licensee yelled at a resident" it was alleged the administrator yelled at Resident #2 (R2) on the afternoon of 12/03/25. Interview with R2 at 11:45 a.m. on 12/05/25 revealed they and the administrator had a disagreement in the lobby. The administrator believed R2 was recording them, so he yelled at R2 to stop. Interview with Resident #3 (R3) at 1:15 p.m. on 12/05/25 revealed they heard the administrator yelling in the lobby in a ‘sharp’ tone. Interview with the administrator at 3:20 p.m. on 12/05/25 revealed they did not yell at R2 but asked them not to record people in the facility without consent. The administrator provided video footage of the incident. Review of the lobby video footage revealed R2 was filming in the lobby. The administrator walked over to R2 and told them not to film. R2 denied filming. The administrator said “Yes you were” in a sharp tone, however the administrator did not yell. Based on interviews and video footage review, there is insufficient evidence to verify the allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 6