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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610466
Report Date: 01/28/2026
Date Signed: 01/28/2026 03:46:10 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260128104745
FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:MOHAMMAD ALQAMFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:183CENSUS: 111DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Mohammad AlqamTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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Financial abuse
INVESTIGATION FINDINGS:
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At approximately 12:45 p.m. on 01/28/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA toured the facility inside and out at 12:45 p.m. today, interviewed staff and residents between 12:50 p.m. and 3:45 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, rent balances, and client roster at 1:30 p.m.

Regarding the allegation "Financial abuse" it was alleged the facility withdrew funds from the account of Resident #1 (R1) without their expressed written consent. Interview with the administrator at 1:00 p.m. today revealed they had received no payment from R1 since November 2025. The administrator showed LPA account records which confirmed R1 had made no payments since 11/28/25. Interview with the licensee at 1:20 p.m. today confirmed the facility had not received payment from R1 since November.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/28/2026 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20260128104745

FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:MOHAMMAD ALQAMFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE:CAZIP CODE:
91307
CAPACITY:183CENSUS: 111DATE:
01/28/2026
UNANNOUNCEDTIME BEGAN:
12:45 PM
MET WITH:Mohammad AlqamTIME COMPLETED:
04:10 PM
ALLEGATION(S):
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9
Facility increased resident's rent without a 90 day written notice
INVESTIGATION FINDINGS:
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At approximately 12:45 p.m. on 01/28/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegations above, LPA toured the facility inside and out at 12:45 p.m. today, interviewed staff and residents between 12:50 p.m. and 3:45 p.m., and conducted a record review of pertinent records, including but not limited to an admission agreement, rent balances, and client roster at 1:30 p.m.

Regarding the allegation "Facility increased resident's rent without a 90-day written notice" it was alleged the facility issued a rent balance to R1 for January 2026 showing an increased rate without providing written notice of increase. Review of R1’s monthly statements from March 2025 to November 2025 showed a Rent Fee of $3559 and a Care Fee of $300. R1’s monthly statements from January and February 2026 showed a Rent Fee of $3859 and a Care Fee of $0. The only rent increase notice on file was a 60-day notice issued on 05/01/23 with an increase from $3259 to $3559.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 31-AS-20260128104745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 01/28/2026
NARRATIVE
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The facility had no record of an increase notice from $3559 to $3859. Interview with the licensee at 1:20 p.m. today revealed no residents have been issued rent increase notices since the Change of Management in September 2025. Based on interviews and record review, the facility increased R1’s rent without providing sufficient notice, and the previous rent increase issued was given only 60 days prior to the increase. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the corresponding LIC 9099-D page.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20260128104745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/07/2026
Section Cited
HSC
1569.655
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§1569.655 Increase in fee rates... 90 days’ written notice... (a) If a licensee... increases the rates of fees for residents... the licensee shall provide no less than 90 days’ prior written notice to the residents. This requirement was not met as evidenced by:
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Licensee will conduct an in-service training on the cited section and submit to the LPA by the POC due date.
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Based on interviews and record review, the licensee did not comply with the section cited above by not providing a rent increase notice to Resident #1 (R1) at least 90 days prior to issuing a rent increase, which posed a potential risk to the Health, Safety, or Personal Rights to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 31-AS-20260128104745
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 01/28/2026
NARRATIVE
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Record review of R1’s file at 1:30 p.m. revealed the latest payment issued to the facility was a check payment from R1 in November 2025. Interview with a representative from R1’s bank at 2:00 p.m. today revealed R1 set up automatic payments to the facility on 11/21/25. Interview with R1 at 2:10 p.m. today revealed that was unintentional. Based on interviews and record review, the facility did not financially abuse R1. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5