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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610466
Report Date: 06/26/2025
Date Signed: 06/26/2025 04:01:41 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250624150337
FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:ODEN, STEPHANIEFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:183CENSUS: 68DATE:
06/26/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Darlene LindleyTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Facility is advertising miselading statements on its brochure
INVESTIGATION FINDINGS:
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At approximately 12:30 p.m. on 06/26/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA interviewed staff and (07) residents [which was at least 10% of the community] between 12:40 p.m. and 3:00 p.m. today, toured the facility inside and out at 1:00 p.m., and conducted a record review of pertinent records, including but not limited to staff and client rosters at 3:30 p.m.

Regarding the allegation "Facility is advertising misleading statements on its brochure" it was alleged the facility produced a brochure which advertised services which were not offered. The Department also received photographs of the brochure showing the facility offered “24-hour nursing care”, skilled nursing care, and physical therapy services. Interview with the administrator at 12:40 p.m. today confirmed the brochure was available in the facility about one (01) month ago.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250624150337

FACILITY NAME:VALLEY SILVERTOWNFACILITY NUMBER:
197610466
ADMINISTRATOR:ODEN, STEPHANIEFACILITY TYPE:
740
ADDRESS:6833 FALLBROOK AVETELEPHONE:
(818) 883-4123
CITY:WEST HILLSSTATE: CAZIP CODE:
91307
CAPACITY:183CENSUS: 68DATE:
06/26/2025
UNANNOUNCEDTIME BEGAN:
12:30 PM
MET WITH:Darlene LindleyTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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2
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9
Facility does not offer snacks to residents
INVESTIGATION FINDINGS:
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At approximately 12:30 p.m. on 06/26/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the administrator and disclosed the reason for the visit.

To investigate the allegation above, LPA interviewed staff and residents between 12:40 p.m. and 3:00 p.m. today, toured the facility inside and out at 1:00 p.m., and conducted a record review of pertinent records, including but not limited to staff and client rosters at 3:30 p.m.

Regarding the allegation "Facility does not offer snacks to residents" it was alleged there are no snacks or beverages available for residents. Facility tour revealed the facility maintains a beverage station with hot and cold beverages near the reception area. Interview with the administrator at 12:40 p.m. today revealed snacks and beverages have always been available, but they have heard concerns that residents do not know where they are. The administrator further noted that they are implementing a daily snack tray to be placed near the reception area.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 31-AS-20250624150337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 06/26/2025
NARRATIVE
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Interview with Staff #1 (S1) at 3:15 p.m. today revealed beverages are always offered, and snacks are kept in the kitchen and provided upon request. The memory care unit also has a designated snack cart. Interview with Staff #2 (S2) at 1:30 p.m. today revealed snacks are available in the kitchen and memory care snack cart, and all snacks are provided upon request. Interview with kitchen staff, Staff #3 (S3) at 1:10 p.m. today revealed that residents often approach the kitchen for snacks without any issue. Interviews with seven (07) out of seven (07) residents today revealed no residents have been denied snack or beverages, though at least three (03) were unaware of how to get snacks.

Based on observations and interviews, the facility offers snacks and beverages to residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 31-AS-20250624150337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
VISIT DATE: 06/26/2025
NARRATIVE
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All brochures were removed due to confusion about the services offered. The administrator further noted that there is no nurse on site, and the facility does not offer skilled nursing or physical therapy directly. During the facility tour, LPA did not observe any brochures. Interviews with seven (07) out of seven (07) residents confirmed the brochures were formerly available and have since been removed. Interview with Staff #1 (S1) at 3:15 p.m. today confirmed the brochures offered skilled nursing, and the facility removed the brochures several weeks ago.

Based on observations, record review, and interviews, the facility was advertising misleading statements. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the corresponding LIC 9099-D page.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 31-AS-20250624150337
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: VALLEY SILVERTOWN
FACILITY NUMBER: 197610466
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/03/2025
Section Cited
CCR
87207
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87207 False Claims
No licensee, officer or employee of a licensee shall make or disseminate any false or misleading statement regarding the facility or any of the services provided by the facility.
This requirement was not met as evidenced by:
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The facility has removed all misleading brochures and will consult with LPA prior to producing another brochure. Deficiency is cleared at this time.
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Based on observations and interviews, the licensee did not comply with the section cited above by offering services on its brochure which it did not provide which posed a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 06/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/26/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5