<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610495
Report Date: 07/30/2025
Date Signed: 07/30/2025 02:28:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/03/2025 and conducted by Evaluator Nicholas Reed
COMPLAINT CONTROL NUMBER: 31-AS-20250303144817
FACILITY NAME:ROSSMOYNE HILLSFACILITY NUMBER:
197610495
ADMINISTRATOR:AVETISYAN, ARMINEFACILITY TYPE:
740
ADDRESS:1227 CAMPBELL STREETTELEPHONE:
(747) 338-8394
CITY:GLENDALESTATE: CAZIP CODE:
91207
CAPACITY:6CENSUS: 3DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
01:45 PM
MET WITH:Albert KhatchatryanTIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff physically assaulted a resident
Staff stole resident's property
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At 1:45 p.m. on 07/30/25 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with the licensee and disclosed the reason for the visit.

To investigate the allegations above, LPA Reed conducted an initial visit with Licensing Program Manager (LPM) Naira Margaryan at approximately 10:20 a.m. on 03/04/25. LPA and LPM were unable to gain entry to the facility after several attempts. Telephonic interview with administrator Armine Avetisyan at 10:48 a.m. on 03/04/25 confirmed no staff or residents were present, and she was unable to attend the visit. LPA Reed and LPM Margaryan noted her response.

The case was referred to the Investigations Branch (IB) for further investigation and accepted by Investigator Olivia Spindola on 03/04/25. Investigator Spindola made multiple attempts to interview facility staff on 04/08/25, 04/11/25, 05/07/25, 05/15/25, and 06/06/25. The licensee, Staff #1 (S1), and Staff #2 (S2) never responded to the investigator’s requests for interviews.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 31-AS-20250303144817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ROSSMOYNE HILLS
FACILITY NUMBER: 197610495
VISIT DATE: 07/30/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Spindola also obtained Glendale Police Department (GPD) reports on 03/17/25 and GPD body camera footage on 04/02/25. LPA received and reviewed Investigator Spindola’s final report at 8:30 a.m. on 07/28/25. Today, LPA toured the facility at 1:50 p.m.

Regarding the allegation "Staff physically assaulted a resident" it was alleged S1 dragged Resident #1 (R1) to their room and hit them in the face with a closed fist about five (05) times. Despite multiple attempts, S1 and the licensee were not available for interview. Spindola’s interview with Resident #2 (R2) at 1:00 pm on 05/27/25 revealed they were also hit by S1 on 02/27/25 for moving too slowly. Spindola’s interview with Resident #3 (R3) at 12:30 p.m. on 05/29/25 revealed they witnessed the licensee hit another resident, Resident #4 (R4), and caused them to fall backwards around February 2025. Review of a GPD report revealed Officer Gallegos also interviewed R3 around 2:30 p.m. on 02/28/25. R3 told Officer Gallegos that they witnessed staff take R1 into their room and walk out without R1. LPA Reed telephonically interviewed a former resident, Resident #5 (R5), at 12:35 p.m. on 02/28/25 as part of investigation # 31-AS-20250228100858 who revealed they were also hit multiple times by S1 and the licensee. Based on interviews from this investigation and a previous investigation, staff physically assaulted residents in care. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the corresponding LIC 9099-D page. A $500 immediate civil penalty is assessed today for the violation of physical abuse of persons in care. The licensee/administrator was informed that additional civil penalties might be assessed based on Health and Safety Code 1569.49(e) or (f), or 1548(e) or (f), 1568.0822(e) or (f).
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4
Control Number 31-AS-20250303144817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: ROSSMOYNE HILLS
FACILITY NUMBER: 197610495
VISIT DATE: 07/30/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Regarding the allegation "Staff stole resident's property" it was alleged staff took R1’s cell phone and wallet. R1’s wallet and black flip phone were missing after S1 dragged them to their room in February 2025. Residents interviewed provided no pertinent information regarding the whereabouts of R1’s belongings. LPAs Reed and Rahimi conducted a case management visit on 02/28/25 and were later joined by Officer Gallegos of the GPD. LPAs did not observe R1’s belongings at the time of the visit. Review of a GPD police report indicated that later that day, around 3:15 p.m. after LPAs left, Agent Torres and Officer Staap of the GPD joined Officer Gallegos at the facility. According to the report, the licensee told officer Gallegos he did not know where R1’s phone and wallet were. Later, officers saw the licensee enter the dining area holding a black flip phone in his hand. Officer Staap questioned the licensee about the phone, and the licensee became upset and threw the phone in the kitchen. Officer Staap walked to pick up the phone, and the licensee followed the officer. Officer Gallegos instructed the licensee to stop and put his hands up, but the licensee did not follow instructions and pushed against the officer and swatted the officer’s hands away. The licensee was then arrested for battery against an officer. Based on record review and GPD observations, staff stole R1’s phone. Therefore, the allegation is deemed SUBSTANTIATED at this time. A deficiency is issued on the corresponding LIC 9099-D page.

Exit interview conducted. Appeal rights discussed. Copy of report provided.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 31-AS-20250303144817
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: ROSSMOYNE HILLS
FACILITY NUMBER: 197610495
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/31/2025
Section Cited
HSC
1569.269(a)(10)
1
2
3
4
5
6
7
§1569.269 Enumerated rights; severability (a) Residents... shall have all of the following rights: (10) To be free from neglect... punishment... intimidation, and... physical... abuse.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee to conduct and in-service training on the cited section with all staff and submit proof of training by the POC due date.
8
9
10
11
12
13
14
Based on interviews and record review, the licensee did not comply with the section cited above by not ensuring at least three (03) residents remained free from abuse from staff which posed an immediate risk to the Health, Safety, or Personal Rights of persons in care.
8
9
10
11
12
13
14
Type A
07/31/2025
Section Cited
HSC
1569.152(a)
1
2
3
4
5
6
7
§1569.152 Safeguard of resident property... (a) A... facility...which fails to ... safeguard resident property shall reimburse a resident for or replace stolen or lost resident property at its then current value.
This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee to conduct and in-service training on the cited section with all staff and submit proof of training by the POC due date.
8
9
10
11
12
13
14
Based on interviews and record review, the licensee did not comply with the section cited above by not safeguarding the belingings of Resident #1 (R1) which posed an immediate risk to the Health, Safety, or Personal Rights of persons in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4