197610499-3-5-2026-31-AS-TAGD-DWNN3J-20260805100626

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610499
Report Date: 03/05/2026
Date Signed: 03/05/2026 01:53:19 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20260225163351

FACILITY NAME:	LOS ANGELES BOARD AND CARE		FACILITY NUMBER:	197610499
ADMINISTRATOR:	ARZUMANYAN, ANUSH		FACILITY TYPE:	740
ADDRESS:	15214 CHATSWORTH STREET		TELEPHONE:	(424) 666-5666
CITY:	MISSION HILLS	STATE: CA	ZIP CODE:	91345
CAPACITY:	6	CENSUS: 5	DATE:	03/05/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Anush Arzumanyan - Administrator		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff are financially abusing a resident

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced initial complaint visit at this facility to investigate the above allegation. LPA met with Administrator Anush Arzumanyan and explained the reason for the visit.

LPA conducted a physical plant tour at 9:13 AM, requested copies of facility documents relevant to the investigation, reviewed records between 9:45 AM to 10:45 AM and interviewed staff and residents between 10:45 AM to 1:00 PM. Regarding the allegation that the Staff are financially abusing a resident, it was alleged that that the people from ERC arc financially abusing Resident #1 (R1) because they have access to R1's finance. LPA's record review revealed that R1 is a client of Enriched Residential Care (ERC) a program under Los Angeles County Department of Health Services/Department of Mental Health (DHS/DMH), wherein the program pays or provide subsidy to their client for their stay at the facility, but the client must pay their portion of the program which is normally their Social Security Supplemental Income (SSI). (continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260225163351

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: LOS ANGELES BOARD AND CARE	FACILITY NUMBER: 197610499
	VISIT DATE: 03/05/2026

NARRATIVE

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(continued from LIC 9099)

LPA's interview with the Administrator today at 11:30 AM revealed that R1's SSI is directly paid to R1 as R1 sometime issue check to the facility but had not paid for months now. Further interview also revealed that the facility has no access to R1's bank or any other financial resources that R1 may have.

Based on the information gathered during this visit, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 03/05/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/05/2026

LIC9099 (FAS) - (06/04)

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