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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610530
Report Date: 04/24/2025
Date Signed: 04/24/2025 12:05:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/16/2025 and conducted by Evaluator Angelica Segovia
PUBLIC
COMPLAINT CONTROL NUMBER: 31-AS-20250416111616
FACILITY NAME:NALA HOUSE INC.FACILITY NUMBER:
197610530
ADMINISTRATOR:KANALEY, TASHAFACILITY TYPE:
735
ADDRESS:38164 NALA CIRCLETELEPHONE:
(661) 802-8413
CITY:PALMDALESTATE: CAZIP CODE:
93552
CAPACITY:6CENSUS: 4DATE:
04/24/2025
UNANNOUNCEDTIME BEGAN:
08:00 AM
MET WITH:Jer’Marcus Dumas- Co-AdministratorTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff are locking resident's door by utilizing a locking mechanism.
Staff are using illicit drugs in the facility.
INVESTIGATION FINDINGS:
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On 4/24/2025 at approximately, 08:00 AM, Licensing Program Analyst (LPA), Angelica Segovia and Licensing Program Manager (LPM), Troy Agard conducted an unannounced initial complaint visit to the facility to investigate the above allegation(s). LPA and LPM were greeted by staff and stated the reason for their visit. Co-Administrator, Jer’Marcus Dumas arrived shortly after to assist with today’s meeting.

At 8:00 AM, LPA and LPM requested census, client, and staff roster. At approximately 8:15 AM, LPA and LPM conducted a physical plant tour, to ensure the health and safety of the clients. At 8:30 AM, LPA and LPM requested pertinent documents pertaining to the investigation, such as but not limited to: Physicians Reports, Needs and Services, and Staff schedule. Between 8:40 AM – 10:15 AM, LPA and LPM attempted interviews with four (4) clients and six (6) staff members.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250416111616
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: NALA HOUSE INC.
FACILITY NUMBER: 197610530
VISIT DATE: 04/24/2025
NARRATIVE
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Regarding the allegation: Staff are locking resident's door by utilizing a locking mechanism. It was alleged that Client 1 (C1) was locked inside of their room using a locking mechanism from the bathroom doorknob to their bedroom doorknob. To investigate the allegation, LPA and LPM interviewed three (3) clients (C2-C4) and six (6) staff (S1-S6). An interview with C4 confirmed that they witnessed C1’s bedroom locked to the bathroom door. When presented with evidence of the alleged incident, LPA and LPM determined inconsistencies with the evidence and when the alleged incident occurred. Interview with C3 revealed that they have never been locked in their room or have witnessed staff lock any other clients inside of their room. LPA and LPM attempted to interview C2 but C2 was unable to determine the validity of the allegation. Interviews with all six (6) staff revealed that they have not locked any client’s bedroom with the client inside or used a locking mechanism to keep the clients from exiting their room. During LPA and LPM’s physical tour of the facility, LPA and LPM did not witness any locking mechanism keeping C1’s bedroom locked to the bathroom, nor did they witness C1 locked inside of their bedroom.

Based on observations and interviews there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

Regarding the allegation: Staff are using illicit drugs in the facility. It was alleged that staff members are smoking marijuana while working at the facility. To investigate the allegation, LPA and LPM interviewed three (3) clients and five (5) staff members. Interview with C4 revealed that they have not witnessed staff smoke marijuana inside of the facility but instead in their car, and “they smell of weed”. Interview with C3 revealed that they have never witnessed any staff smoking marijuana or doing any other drugs within the facility. Interview with five (5) staff members revealed that they have not smoked marijuana in the facility nor have witnessed any other staff members do so. During LPA and LPM’s physical tour, LPA and LPM did not smell any odor of marijuana or witness any staff members under the influence of marijuana or any illicit drugs.

Based on observations and interviews, there is not enough information to verify the allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards were noted during the visit.



Exit interview was conducted and a copy of the report was provided to the Co-Administrator.
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Angelica Segovia
LICENSING EVALUATOR SIGNATURE:

DATE: 04/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2