<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610532
Report Date: 05/14/2025
Date Signed: 05/14/2025 04:43:32 PM

Unfounded


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/09/2025 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20250509155907
FACILITY NAME:GOLDEN BLISS BOARD AND CAREFACILITY NUMBER:
197610532
ADMINISTRATOR:MARIANNA GHAZARYANFACILITY TYPE:
740
ADDRESS:8609 AQUEDUCT AVETELEPHONE:
(818) 697-3926
CITY:NORTH HILLSSTATE: CAZIP CODE:
91343
CAPACITY:6CENSUS: 4DATE:
05/14/2025
UNANNOUNCEDTIME BEGAN:
01:05 PM
MET WITH:MARIANNA GHAZARYAN- LicenseeTIME COMPLETED:
05:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff inappropriately handled resident in care.
Staff yelled at resident in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
At 1:05 PM, Licensing Program Analyst (LPA) Leslie Ngo-Castaneda arrived at the facility in response to the abovementioned allegations. LPA met with the licensee, Marianna Ghazaryan, and explained the reason for the visit. This agency has investigated the complaint alleging:

Allegation #1: Staff inappropriately handled the resident in care.
Allegation #2: Staff yelled at the resident in care.

To investigate the allegation, LPA requested a copy of the facility records. At 1:05 PM, LPA conducted a tour of the facility, made observations, and interviewed the licensee (S1) and staff #2 (S2). LPA observed that LIC 9020 did not show that the individual in question is a current resident at this facility. Interviews with the licensee, S2, and two (2) residents revealed that the individual in question was never a resident of this facility.
Continue to LIC 9099-C
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250509155907
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: GOLDEN BLISS BOARD AND CARE
FACILITY NUMBER: 197610532
VISIT DATE: 05/14/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It is also confirmed by staff that the individual in question was residing at 8607 Aqueduct Avenue, North Hills, CA 91343, which is not licensed by the Department of Social Services / Community Care Licensing. LPA interviewed staff at the unlicensed home and confirmed that the resident in question used to reside there.

This agency has investigated the complaint allegations above. We have found that the complaint is unfounded, meaning that the allegation was false, could not have happened, and/or is without a reasonable basis. We have therefore dismissed the complaint.
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 05/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2