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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610574
Report Date: 11/12/2025
Date Signed: 11/12/2025 06:06:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/03/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20251103100145
FACILITY NAME:BLESSED PARADISEFACILITY NUMBER:
197610574
ADMINISTRATOR:SARKISIAN, LOUSINEFACILITY TYPE:
740
ADDRESS:17438 TULSA STREETTELEPHONE:
(818) 263-4677
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 4DATE:
11/12/2025
UNANNOUNCEDTIME BEGAN:
10:25 AM
MET WITH:Gohar Ambartsumyan, Hachat KachataryanTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Staff confiscated resident's personal items.
Staff cannot effectively communicate with a resident in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with staff, Hachat Kachatataryan, and advised her of the complaint. The administrator, Gohar Ambartsumyan was notified over the telephone, and she came to the facility approximately twenty minutes later. Today's investigation consisted of interviews with administrator, one (1) of one staff, and four (4) of four residents. LPA also conducted a physical plant inspection to insure the health and safety of the residents in care.

Staff confiscated resident's personal items:
In regards to the allegation, it's being reported that staff confiscated Resident 1's (R1) picture frames of family photos with no specific reason. Interviews with the administrator and staff, held between 10:45am to 11:45am deny the allegation. Both stated picture frames were not being removed from R1's room. R1's previous frames were glass, and had some cracks and sharp broken pieces. Administrator stated they
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20251103100145
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: BLESSED PARADISE
FACILITY NUMBER: 197610574
VISIT DATE: 11/12/2025
NARRATIVE
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were just replacing R1's frames because of the broken glass and sharp pieces. Interviews with four (4) of four residents were made between 12:00pm and 1:30pm. These residents that were interviewed expressed no complaints or concerns regarding their personal belongings being taken away from them. Interview with R1 also confirm the misunderstanding of their picture frames being replaced due to some broken pieces. No further concerns were made. Between 1:30pm and 2:30pm, LPA conducted a physical plant inspection. LPA checked R1's room and observed the picture frames to still be in place. Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff confiscating R1's personal items. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff cannot effectively communicate with a resident in care:
In regards to the allegation, it's being reported that staff do not speak English. R1 gets frustrated with the staff because they are unable to communicate with each other. Interviews with the administrator and staff, held between 10:45am to 11:45am deny the allegation. Both were able to communicate with the LPA during this investigation. Although S1 does speak another language, and rely on a phone/device to make translation at times, S1 is still able to communicate with the residents. Moreover, the administrator, who speaks English fluently, is present at the facility for a majority of the time. Interviews with four (4) of four residents were made between 12:00pm and 1:30pm. These interviews were inconsistent with the allegation being made. Based on the information obtained, there wasn't enough evidence to corroborate with the allegation of staff no being able to communicate with residents in care. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 11/12/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/12/2025
LIC9099 (FAS) - (06/04)
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