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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610582
Report Date: 08/14/2025
Date Signed: 08/14/2025 01:24:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250813145444
FACILITY NAME:DIGNITY SENIOR CARE INC.FACILITY NUMBER:
197610582
ADMINISTRATOR:SOGHOMONYAN, LALAFACILITY TYPE:
740
ADDRESS:10421 GERALD AVETELEPHONE:
(818) 219-6455
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 5DATE:
08/14/2025
UNANNOUNCEDTIME BEGAN:
10:58 AM
MET WITH:Lala Soghomonyan, Richie ZhumanTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Staff abandoned resident at the hospital
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegation. It was reported that the Licensee refused to admit Resident 1 (R1) back to facility after discharge from the emergency department. Mulitiple attempts were made to the licensee to have them take back R1, but the licensee did not reply. R1 remained abandoned at the emergency department until arrangements were made for another placement. LPA met with the administrator, Lala Soghomonyan, and staff, Richie Zhuman, and advised them of the complaint. Today's investigation consisted of interviews with the administrator, staff and residents. LPA also conducted a physical plant inspection and record review of the facility roster.

Interviews with both the administrator and staff deny the allegation, stating R1 came for a day, but left voluntarily. R1 never returned to the facility since leaving. When asked if R1 was forced out or denied
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250813145444
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIGNITY SENIOR CARE INC.
FACILITY NUMBER: 197610582
VISIT DATE: 08/14/2025
NARRATIVE
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entry to come back, both staff and the administrator stated no, and repeated R1 checked out of the facility voluntarily after a day.

In addition to interviewing the administrator and staff, interviews with five (5) of five residents made. These residents stated they do not know who R1 is.

A review of the facility roster reveal no entry under R1's name.

Based on the information obtained, there wasn't enough evidence to prove that the licensee abandoned R1 at the hospital. Therefore, the allegation is deemed Unsubstantiated at this time. Administrator advised and a copy of this report issued.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2