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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610582
Report Date: 02/18/2026
Date Signed: 02/18/2026 04:33:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/09/2026 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20260209103034
FACILITY NAME:DIGNITY SENIOR CARE INC.FACILITY NUMBER:
197610582
ADMINISTRATOR:SOGHOMONYAN, LALAFACILITY TYPE:
740
ADDRESS:10421 GERALD AVETELEPHONE:
(818) 219-6455
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 4DATE:
02/18/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Emma Rodriguez- StaffTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff is refusing to take resident back into care.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Leslie Ngo-Castaneda and Michael Cava conducted an initial complaint visit to the facility to investigate the above allegation. LPAs met with the staff Emma Rodriguez, and advised them about the visit.

An entrance interview was conducted.

To investigate the allegation, at 10:00 AM LPAs conducted a physical plant tour to ensure the health and safety of the clients in care, LPAs interviewed four (4) residents, one (1) staff from 8:45-10:00 AM. At 11:00 AM, LPA reviewed and received copies of documents about the investigation for R1: staff roster (LIC 500) and resident roster (LIC 9020). R1 has only been only at the facility for a day. In addition, at 2.13.2026 at 3:38 PM LPA made a phone contact to hospital Social Worker to obtain additional information about R1’s health condition.

Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260209103034
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIGNITY SENIOR CARE INC.
FACILITY NUMBER: 197610582
VISIT DATE: 02/18/2026
NARRATIVE
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Allegation: Staff is refusing to take resident back into care

It is being alleged that the Resident #1 (R1) was abandoned in the hospital and cannot return to the facility. Information received revealed that Resident #1 (R1) was taken to the hospital on 2.6.2026 because of their level of care. Staff and residents interview revealed that R1 was violent and vicious towards other residents in the facility. Staff indicated that the hospital planner attempted to discharge R1 back to the facility. However, R1’s health conditions were not compatible and their presence at the facility would continue to pose hazard to other residents and staff. Upon further discussion with the hospital social worker and other medical professionals the decision was made that R1 will not be returning to the facility and will be discharge to another facility for higher level of care. LPA interviewed three (3) out of four (4) residents who confirmed that R1 has been physically and verbally violent towards other residents and staff. Interview with SW verified the information received from the Facility staff.

A review of facility records verified the information revealed from the interview.

Based on interviews and record review there is no sufficient information to support the allegation. Therefore, this allegation is deemed unsubstantiated at this time.
SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 02/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2