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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610582
Report Date: 04/17/2025
Date Signed: 04/17/2025 02:56:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/24/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250324145609
FACILITY NAME:DIGNITY SENIOR CARE INC.FACILITY NUMBER:
197610582
ADMINISTRATOR:SOGHOMONYAN, LALAFACILITY TYPE:
740
ADDRESS:10421 GERALD AVETELEPHONE:
(818) 390-2151
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:6CENSUS: 6DATE:
04/17/2025
UNANNOUNCEDTIME BEGAN:
11:31 AM
MET WITH:Arnold MakuraTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff is unable to communicate with resident due to language barrier
Staff do not dispense medication to resident as prescribed
INVESTIGATION FINDINGS:
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In conjunction to complaint control # 31-AS-20250410120520, Licensing Program Analyst (LPA) Michael Cava conducted a subsequent complaint visit to the facility to conclude the investigation regarding the above allegations. The initial visit to the complaint was made on 03/27/25. LPA met with then, Staff 1 (S1), who was advised of the allegations at that time. Today, LPA met with Staff 2 (S2), Arnold Makura, and advised him of the complaint. Administrators Lala Soghomonyan and Eva Vardanyan were both advised over the telephone. Today’s investigation consisted of interviews with administrator, staff and residents. LPA also conducted a physical plant inspection and record review to insure facility compliance with Title 22.

Staff is unable to communicate with resident due to language barrier:
In regards to the allegation, it was reported that there is a caregiver, (S1) who does not speak English, and must contact the owner to assist with communication. LPA conducted interviews with S1 during the inital visit to this complaint, and although S1 is of a different nationality, LPA was still able to communicate with
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250324145609
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIGNITY SENIOR CARE INC.
FACILITY NUMBER: 197610582
VISIT DATE: 04/17/2025
NARRATIVE
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S1. There were some occasions when S1 had to refer to google translate on the cellphone, but nonetheless, LPA was still able to communicate with S1. Interviews with six (6) of six residents also do not corroborate with the allegation. These residents stated they have no issues with communication with S1 or S2. Both staff are able to meet their needs.

Based on the information obtained, there wasn’t enough evidence to prove that S1 is unable to communicate with residents due to a language barrier. Therefore, the allegation is deemed Unsubstantiated at this time.

Staff do not dispense medication to resident as prescribed:
In regards to the allegation, it was reported that there is some belief and concern that Resident 1 (R1) may not be given medication as prescribed. Information obtained could not identify which medications R1 was not receiving as prescribed. Interviews with the administrator and staff deny the allegation. Interviews with six (6) of six residents also deny the allegation. Residents interviewed expressed no concerns of staff’s medication management, stating they get medications as prescribed. These residents also had no complaints regarding the care and supervision provided by staff. In addition to interviews, LPA conducted a record review of R1's medication. No discrepancies were observed regarding R1’s medication.

Based on the information obtained, there was insufficient evidence to corroborate the allegation of staff not dispensing R1’s medication as prescribed. Therefore, the allegation is deemed Unsubstantiated at this time.
SUPERVISORS NAME: Eva Miller
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2025
LIC9099 (FAS) - (06/04)
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