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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610582
Report Date: 05/05/2026
Date Signed: 05/08/2026 08:46:01 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250916083845
FACILITY NAME:DIGNITY SENIOR CARE INC.FACILITY NUMBER:
197610582
ADMINISTRATOR:SOGHOMONYAN, LALAFACILITY TYPE:
740
ADDRESS:10421 GERALD AVETELEPHONE:
(818) 219-6455
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:0CENSUS: DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
11:23 AM
MET WITH:TIME COMPLETED:
11:24 AM
ALLEGATION(S):
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Staff are not providing adequate food service to residents
INVESTIGATION FINDINGS:
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This is a corrected version of report dated 9/17/25 to note correct deficiency on LIC 9099D for deficiency noted on 9/17/26. It was reported that the facility food service only consists of serving cold cuts, hot links, hot dogs, and other assorted frozen meats. There is no variety of fresh food being provided to the residents in care. Investigation consisted of a physical plant inspection/inspection of food supply, conducted between 11:50am to 12:30pm. LPA interviewed Staff 1 (S1) between 12:30pm and 1:00pm. Interviews with five (5) of five residents between 1:00pm to 2:00pm.

Interviews made with two (2) out of five (5) residents stated they were okay with the food. During a physical plant inspection, LPA Cava observed a lack of fresh/perishable foods items that should be adequate for two (2) days. LPA confirmed food storage only consisted of cold cuts, hot dogs and hot links. No fresh fruits or vegetables observed. Based on this observation, the above allegation is Substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 31-AS-20250916083845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: DIGNITY SENIOR CARE INC.
FACILITY NUMBER: 197610582
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/05/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
05/05/2026
Section Cited
CCR
87555(a)
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General Food Service Requirements. The total daily diet shall be of the quality and in the quantity necessary to meet the needs of the residents and shall meet the Recommended Dietary Allowances of the Food and Nutrition Board of the National Research Council. This requirement was
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No corrections required at this time as facility has closed on March 16, 2026
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not met as evidenced by: During a plant inspection of the facility food supply, LPA did not observe an adequate amount of perishable foods. This poses an immediate health and safety risk for the residents in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/16/2025 and conducted by Evaluator Michael Cava
COMPLAINT CONTROL NUMBER: 31-AS-20250916083845

FACILITY NAME:DIGNITY SENIOR CARE INC.FACILITY NUMBER:
197610582
ADMINISTRATOR:SOGHOMONYAN, LALAFACILITY TYPE:
740
ADDRESS:10421 GERALD AVETELEPHONE:
(818) 219-6455
CITY:GRANADA HILLSSTATE: CAZIP CODE:
91344
CAPACITY:0CENSUS: DATE:
05/05/2026
UNANNOUNCEDTIME BEGAN:
11:23 AM
MET WITH:TIME COMPLETED:
11:24 AM
ALLEGATION(S):
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Staff are not meeting residents laundry needs
Facility is in financial distress
INVESTIGATION FINDINGS:
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This is a corrected version of report dated 9/24/26 to address the above allegations

Regarding allegation: Staff are not meeting residents laundry needs, it's was reported that the resident's clothes are not being washed and there were three baskets of dirty clothes unattended to. Interviews with five (5) of five residents could not confirm the allegation of staff not being able to meet their laundry needs. Resident interviews indicate their laundry gets done. During complaint visit made on 09/24/25, LPA Cava did not observe any baskets of dirty clothes not being washed or attended to. Moreover, laundry was observed getting done on that date. Based on interviews and observation on 09/24/25, it could not be proven that staff are not meeting the resident's laundry needs. Therefore, the allegation of staff not meeting the residents laundry needs is deemed Unsubstantiated.

Regarding the allegation: Facility is in financial distress, it was reported the licensee won’t buy detergent so
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 31-AS-20250916083845
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: DIGNITY SENIOR CARE INC.
FACILITY NUMBER: 197610582
VISIT DATE: 05/05/2026
NARRATIVE
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that staff can do the laundry. In addition to not buying the laundry detergent, the licensee is not paying staff their wage. Interview with one (1) of one staff regarding their pay could not confirm the allegation, but note this staff was just hired. Interview with this same staff also deny not meeting the residents laundry needs as staff was doing laundry on the day of the investigation. LPA was unable to interview administrator at this time, as administrator was unavailable on 09/24/25. LPA was unable to review facility finances and bank statements as staff did not have access to the licensee financial documents to verify sufficient funding. LPA did observe utilities, water, gas and electricity, to be in running order during the day of this investigaiton.

Based on the information obtained through interviews and observation, it could not be proven that the facility was in financial distress. Moreover, financial records could not be obtained for review as the facility has since closed on March 16, 2026. Therefore, the allegation is deemed Unsubstantiated.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:

DATE: 05/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4