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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610659
Report Date: 10/10/2025
Date Signed: 10/10/2025 11:23:30 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/25/2025 and conducted by Evaluator Nadia Shahbazian
COMPLAINT CONTROL NUMBER: 31-AS-20250825151734
FACILITY NAME:VAGTHOL'S RESIDENTIAL CARE CENTER #1FACILITY NUMBER:
197610659
ADMINISTRATOR:ROMERO, ELIZABETHFACILITY TYPE:
735
ADDRESS:601 N VALLEY STTELEPHONE:
(323) 788-9924
CITY:BURBANKSTATE: CAZIP CODE:
91505
CAPACITY:6CENSUS: 6DATE:
10/10/2025
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Elizabeth Romero/Administrator TIME COMPLETED:
11:30 AM
ALLEGATION(S):
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Staff are interfering with clients sleep
INVESTIGATION FINDINGS:
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On 10/10/25 Licensing Program Analyst (LPA) Nadia Shahbazian conducted an unannounced subsequent complaint investigation visit to the facility regarding the above allegation. LPA met with Elizabeth Romero - Administrator and explained the purpose of the visit.

It is alleged that: Staff are interfering with clients sleep
To investigate the allegation, LPA had requested staff roster, staff schedule, resident roster, training record regarding behavioral support plan and emails to Lanterman Regional Center regarding complaints from the neighbor. LPA obtained police report from LCSW representative of the Burbank Police Department regarding discussion with the complainant.

Continued on 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20250825151734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: VAGTHOL'S RESIDENTIAL CARE CENTER #1
FACILITY NUMBER: 197610659
VISIT DATE: 10/10/2025
NARRATIVE
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On 08/28/25 LPA conducted interviews with six (6) neighbors, eight (8) staff and three (3) clients in regards to the allegation. Of all the neighbors interviewed, only one (1) mentioned that facility staff and clients are loud and disturb his peace. All other neighbors interviewed, stated facility clients or staff are not loud and do not disturb them or their sleep. Interviews with clients revealed that they like the staff. Clients stated that staff do not yell at them, nor bother their sleep. Interviews with administrator and staff revealed that they have had behavioral training regarding assisting clients, including non-verbal clients. Administrator mentioned that all staff have been notified of the neighbor’s multiple complaints regarding staff and client noises. Staff are vigilant to keep all noise-level down and to attend to clients as soon as possible, not leaving clients without supervision, while inside or outside. During the visit, LPA observed a construction person working in the living room, installing sound-proofing material to the walls. Administrator stated the client rooms in the back, facing the neighbor’s house, will also be sound-proofed to reduce any noise. While at the facility, LPA observed all the staff to be courteous and attentive to the clients. One of the clients had returned from the day program and was in his room, resting. LPA did not observe any of the staff bothering the client’s privacy.

Based on the information gathered during this visit and interviews conducted, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Nadia Shahbazian
LICENSING EVALUATOR SIGNATURE:

DATE: 10/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2