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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610677
Report Date: 07/30/2026
Date Signed: 07/30/2026 02:30:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/24/2026 and conducted by Evaluator Angela Panushkina
COMPLAINT CONTROL NUMBER: 31-AS-20260724082439
FACILITY NAME:HARMAN'S CARE CENTERFACILITY NUMBER:
197610677
ADMINISTRATOR:ARORA, SHARNJITFACILITY TYPE:
740
ADDRESS:7958 TAMPA AVETELEPHONE:
(818) 263-9464
CITY:RESEDASTATE: CAZIP CODE:
91335
CAPACITY:6CENSUS: 4DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Irina Fried, StaffTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Staff do not ensure a resident is provided privacy while in care.
Staff do not prevent a resident from being threatened while in care.
INVESTIGATION FINDINGS:
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At 10:00am, Licensing Program Analyst (LPA) Angela Panushkina conducted an unannounced visit in response to the above-mentioned allegations. LPA met with Staff 1, who granted access to facility. LPA contacted the Administrator and explained the reason for the visit. LPA was informed that the Administrator will not be able to come to the facility and designated S1 to sign for the report.

At 10:05am, LPA requested resident and staff roster. At 10:10am, requested copies of pertinent information which include, but not limited to Admission Agreement, Physician's Report, Appraisal Needs and Services Plan, Staff Training (Mandated Reporter), etc. relevant to the investigation. At approximately 10:30am, LPA conducted a physical plant tour, to ensure health and safety of the residents are protected. Between 10:35am - 12:30pm, LPA conducted interviews with two (2) staff members, one (1) witness and three (3) out of four (4) residents who were present at the facility.
Continue on LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260724082439
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: HARMAN'S CARE CENTER
FACILITY NUMBER: 197610677
VISIT DATE: 07/30/2026
NARRATIVE
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Allegation: Staff do not ensure a resident is provided privacy while in care.

To investigate this allegation, LPA conducted an interview with two (2) staff members and was informed that prior to employment they’d been trained in residents’ personal rights, including the right to privacy while receiving care. The staff interviewed reported that they are instructed to immediately correct any situation in which privacy may be compromised. All residents interviewed stated that staff treat them respectfully and provide care in a manner that protects their privacy. Residents reported they feel comfortable with the care provided and did not express concerns regarding staff violating their privacy. No evidence was obtained during the investigation to show that staff failed to ensure privacy while residents were in care. Based on interviews and observations, the facility appears to be following personal rights requirements and providing care with dignity and respect. Therefore, the allegation is Unsubstantiated at this time.

Staff do not prevent a resident from being threatened while in care.



To investigate this allegation, LPA conducted interviews with two (2) staff members, who denied the above allegation and informed LPA that staff are trained to maintain a safe environment, monitor resident interactions, and immediately intervene if any behavior may place a resident at risk. LPA was also informed that the staff follow the facility’s policies for preventing verbal or physical conflicts and are expected to notify management of any concerns. R1 interviewed, informed LPA that they feel safe at the facility and reported that staff respond promptly when assistance is needed. All three (3) residents interviewed expressed no concern regarding this allegation. LPA conducted observations inside the facility, including common areas and resident rooms. During the visit, residents appeared comfortable, engaged, and interacted appropriately. No behaviors or conditions were observed that would suggest threats or unsafe interactions among residents. Based on interviews and observations, there is no evidence to indicate that staff failed to prevent a resident from being threatened while in care. Therefore, the allegation is Unsubstantiated at this time.

No deficiency issued during today's visit.
Exit interview conducted and copy of this report signed and delivered.

SUPERVISORS NAME: Nichelle Gillyard
LICENSING EVALUATOR NAME: Angela Panushkina
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2