197610684-6-19-2026-31-AS-NMAN-DVHML5-20260629094147

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610684
Report Date: 06/19/2026
Date Signed: 06/19/2026 03:49:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/12/2026 and conducted by Evaluator Nicholas Reed

COMPLAINT CONTROL NUMBER: 31-AS-20260612154119

FACILITY NAME:	BEWISE HOME FALLBROOK		FACILITY NUMBER:	197610684
ADMINISTRATOR:	OKONKWO, CHINWEIKE		FACILITY TYPE:	735
ADDRESS:	7446 FALLBROOK AVENUE		TELEPHONE:	(818) 300-4994
CITY:	WEST HILLS	STATE: CA	ZIP CODE:	91307
CAPACITY:	4	CENSUS: 3	DATE:	06/19/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Rachel Akampa		TIME COMPLETED:	03:30 PM

ALLEGATION(S):

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Staff hit client in care
Staff did not report incident to resident's responsible party

INVESTIGATION FINDINGS:

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At approximately 9:00 a.m. on 06/19/26 Licensing Program Analyst (LPA) Nicholas Reed conducted an unannounced complaint visit. LPA met with staff and disclosed the reason for the visit.

Regarding the allegation "Staff hit client in care" it was alleged Staff #1 (S1) hit Client #1 (C1) twice in the face. Los Angeles Police Department (LAPD) interview with C1 around 6:00 p.m. on 05/29/26 revealed C1 was not hit by staff. Video evidence was obtained by Adult Protective Services (APS), and no further investigation was conducted. Interview with Staff #2 (S2) at 9:30 a.m. today revealed C1, S1, S2, and Staff #3 (S3) drove to an outing. After parking, C1 became agitated and ran from the vehicle. S1 got out and redirected C1 back to the vehicle. A bystander witnessed the event and stole the keys from the vehicle. S2 stated S1 did not hit C1. Interview with S3 at 10:00 a.m. today confirmed S1 did not hit C1. S3 further stated all staff followed C1’s behavioral plan in their method of redirecting C1 back to the vehicle. Interview with S1 at 12:30 p.m. today revealed they did not hit C1. S1 blocked C1’s path with their body to prevent them from danger.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260612154119

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BEWISE HOME FALLBROOK	FACILITY NUMBER: 197610684
	VISIT DATE: 06/19/2026

NARRATIVE

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C1 declined to be interviewed for the investigation. Record review of C1’s behavioral plan at 11:00 a.m. today revealed staff were to provide “immediate response…, blocking, and immediately transport to cars”. Based on interviews and record review, there is insufficient evidence to verify the above allegation. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff did not report incident to client's responsible party" it was alleged staff was mandated to report an altercation to C1’s responsible party and did not. It was alleged S1 hit C1 after C1 ran from the facility vehicle. A bystander stole the keys from the facility vehicle and later returned them. Interview with the house manager, Staff #4 (S4), at 10:30 a.m. today revealed they did not report the incident to C1’s responsible party since C1’s elopement from the vehicle was a common behavior. The incident that occurred was a verbal altercation between S1 and the bystander. Since C1’s welfare or safety was not in danger, the facility felt no need to report the incident. At 10:40 a.m. today, S4 showed LPA behavior tracking sheets which documented C1’s eloping behavior. Interview with S2 confirmed staff documented the incident. Record review of C1’s facility file revealed C1’s eloping behavior was part of their behavioral plan. Staff documented the incident internally. Based on interviews and record review, staff did not report the incident to C1’s responsible party as it did not meet the criteria as a mandatory report. The facility did not violate any Title 22 regulations. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety concerns were observed during today’s visit.

Exit interview conducted. Copy of report provided.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Nicholas Reed
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

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