197610700-5-30-2026-31-AS-TAGD-DV4MZC-20260616100256

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610700
Report Date: 05/29/2026
Date Signed: 05/30/2026 07:17:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/10/2026 and conducted by Evaluator Jose Gary Tan

COMPLAINT CONTROL NUMBER: 31-AS-20260110144123

FACILITY NAME:	ALLURE SENIOR LIVING		FACILITY NUMBER:	197610700
ADMINISTRATOR:	NIKOGHOSYAN, SHAKE		FACILITY TYPE:	740
ADDRESS:	11441 ORO VISTA AVENUE		TELEPHONE:	(818) 273-4119
CITY:	SUNLAND	STATE: CA	ZIP CODE:	91040
CAPACITY:	6	CENSUS: 5	DATE:	05/29/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Shake Nikhogosian - Administrator		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Staff neglect resulted in resident sustaining multiple pressure injuries.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jose Tan conducted an unannounced subsequent complaint visit to this facility to deliver the findings for the above allegation. LPA met with Administrator Shake Nikoghosyan and explained the reason for the visit.

On 01/10/26, a complaint was received by the Woodland Hills Adult and Senior Care Regional Office.

On 01/13/26 at 9:16 AM, The Department initiated the complaint visit. Interviews were conducted with Administrator and obtained copies of the facility records relevant to the investigation. On 05/07/26, the Department conducted a subsequent visit and interviewed residents, family member of R1 and Hospice staff.

(continued on LIC 9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260110144123

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.ASC, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: ALLURE SENIOR LIVING	FACILITY NUMBER: 197610700
	VISIT DATE: 05/29/2026

NARRATIVE

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(continued from LIC 9099)

Regarding the allegation that Staff neglect resulted in resident sustaining multiple pressure injuries. It was alleged that Resident #1 (R1) had multiple unstageable pressure injuries when admitted to the hospital on 01/08/26. LPA’s record review revealed that R1 was admitted to the facility on 10/20/25 and was admitted with Hospice services on the same day. Upon admission at the facility, R1 had an existing stage 1 pressure injury under the care of Hospice wound care. Further review also revealed that R1’s pressure wound is worsening on 12/27/25. Hospice Wound visits for R1 were conducted every day immediately thereafter to care for R1 wounds until R1 was hospitalized on 01/08/26. LPA’s interview with R1’s family member confirmed that R1’s wounds were being taken care of by the nurses and facility staff.

Based on the information gathered during the course of the investigation, the allegation is deemed unsubstantiated at this time.

Exit interview conducted. Copy of this report issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Jose Gary Tan
LICENSING EVALUATOR SIGNATURE:	DATE: 05/29/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/29/2026

LIC9099 (FAS) - (06/04)

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