197610732-1-15-2026-31-AS-MGFS-DVYPJN-20260714112149

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610732
Report Date: 01/15/2026
Date Signed: 01/15/2026 02:53:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2026 and conducted by Evaluator Michael Cava

COMPLAINT CONTROL NUMBER: 31-AS-20260108101655

FACILITY NAME:	BRIGHTSTAR SENIOR HOME, INC		FACILITY NUMBER:	197610732
ADMINISTRATOR:	OHANIAN, NARINEH		FACILITY TYPE:	740
ADDRESS:	16439 BIRCHER STREET		TELEPHONE:	(818) 383-6467
CITY:	GRANADA HILLS	STATE: CA	ZIP CODE:	91344
CAPACITY:	6	CENSUS: 6	DATE:	01/15/2026
		UNANNOUNCED	TIME BEGAN:	09:46 AM
MET WITH:	Aida Nazarian		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff did not seek timely medical attention for a resident
Unqualified staff is providing care and supervision

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Michael Cava conducted a complaint visit to the facility to investigate the above allegations. LPA met with staff, Aida Nazaryan, and advised her of the complaint. The administrator, Narineh Ohanian was advised and intervewied over the phone. Today's investigation consisted of interviews with residents and staff, record revew, and a physical plant inspection.

Staff did not seek timely medical attention for a resident:
In regards to the allegation, it's being reported that on or around 01/05/26, Resident 1 (R1) fell out of bed around 3AM, but the licensee did not provide immediate medical attention in calling the paramedics to assess R1 while R1 was complaining of pain. Between 10:00am to 11:00am, LPA made a physical plant inspection. Between 11:00am to 12:00pm, LPA conducted, interviews with the administrator and two (2) of two staff who all deny the allegation. Administrator and staff confirm R1 fell at 3:00am on 01/05/26, and

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260108101655

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: BRIGHTSTAR SENIOR HOME, INC	FACILITY NUMBER: 197610732
	VISIT DATE: 01/15/2026

NARRATIVE

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immediate attention was provided. R1 was assessed by staff, and no injuries observed at the time. R1 was asked if they would like the paramedics to be called to transport to the hospital for further assessment, but R1 declined. It wasn't until noon time when R1 was exhibiting some pain and discomfort that paramedics were called, and R1 was taken to the hospital for an assessment. Administrator aware of injuries incurred from the fall. R1's discharge is pending, but R1 will not be returning to facility. Between 12:00pm and 1:00pm, LPA conducted a record review. Between 1:00pm and 2:00pm, LPA conducted interviews with five (5) of five residents. Residents interviewed expressed no concerns of their needs not being met. Moreover, these residents could not corroborate with the allegation of staff not seeking timely medical attention for R1. Therefore, based on the information obtained, the allegation of Staff not seeking timely medical attention for R1 is Unsubstantiated at this time.

Unqualified staff is providing care and supervision:
In regards to the allegation, it was reported that staff at the facility are not licensed caregivers. Interviews with the administrator and two (2) of two staff were made between 11:00am to 12:00pm. Interviews with the administrator and staff deny the allegation, stating they've received the required first aid and staff training to satisfy requirement. In addition, LPA conducted a record review of staff records between 12:00pm to 1:00pm to confirm staff has met the required training to satisfy licensing requirement. Based on the information obtained, there was insufficient evidence to prove that Unqualified staff is providing care and supervision. Therefore, the allegation is deemed Unsubstantiated at this time.

SUPERVISORS NAME: Naira Margaryan
LICENSING EVALUATOR NAME: Michael Cava
LICENSING EVALUATOR SIGNATURE:	DATE: 01/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/15/2026

LIC9099 (FAS) - (06/04)

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