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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197610836
Report Date: 04/29/2026
Date Signed: 04/29/2026 02:29:08 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Leslie Ngo-Castaneda
COMPLAINT CONTROL NUMBER: 31-AS-20260421114247
FACILITY NAME:OAKDALE GARDENS ASSISTED LIVINGFACILITY NUMBER:
197610836
ADMINISTRATOR:ZHIGOYAN, MARINAFACILITY TYPE:
740
ADDRESS:7445 OAKDALE AVETELEPHONE:
(747) 206-5356
CITY:WINNETKASTATE: CAZIP CODE:
91306
CAPACITY:6CENSUS: 5DATE:
04/29/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Aleksandr Mirumian- staffTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff do not ensure residents sleeping accommodations are being met.
Staff do not ensure medications are dispensed as prescribed to resident.
Staff did not provide adequate meals.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Leslie Ngo-Castaneda conducted an unannounced initial complaint visit to the facility to investigate the above allegation. LPA met with the staff designee (S1), Ani Ghazaryan, and explained the reason for the visit.

To investigate the allegation on 04.29.2026, LPA took a tour of the physical plant at 8:35 AM. LPA requested copies of resident #1 (R1) physician report, admission agreement, appraisal needs and service plan, and other documents pertaining to the investigation. LPA reviewed documents at 11:00 AM, interviewed two (2) staff and five (5) residents who are at the facility from 8:47 AM to 10:59 AM.

Allegation: Staff do not ensure residents sleeping accommodations are being met.

It was alleged that staff told resident #1 (R1) and resident #5 (R5) to sleep in the car part of the night. During physical plant tour at 8:35 AM, LPA observed that R1 and R5 are residing comfortably in a shared bedroom. Continue to LIC 9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 31-AS-20260421114247
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364
FACILITY NAME: OAKDALE GARDENS ASSISTED LIVING
FACILITY NUMBER: 197610836
VISIT DATE: 04/29/2026
NARRATIVE
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 Interview with residents stated that allegation is false and they are comfortable and happy residing at the facility in their assigned bedroom. Interview with staff revealed that R1 and R2 reside in a shared bedroom and stated that allegation is false. LPA called and spoke to witness #1 (W1) at 10:13 AM, revealed that they are happy with the care and supervision of the facility and allegation is false. Based on observation and interviews, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff do not ensure medications are dispensed as prescribed to resident.

It was alleged that staff did not ensure R1 medications are dispensed as prescribed. LPA interview with residents present at the facility stated that they have no issues with medication. Interviews with staff revealed that they follow the prescription and dispense medication as indicated by the prescribing physician. LPA reviewed five (5) residents Centrally Stored Medication and Destruction Records (CSMDR) and medications. Based on LPA observation, medication was accounted for all the residents on CSMDR and medication in the facility. Based on observation and interviews, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.

Allegation: Staff did not provide adequate meals.

It was alleged that staff failed to provide R1 with adequate and appropriate meals. Interview with residents revealed that they have no complaints or concerns regarding the meals and believed the food provided was nutritious to their dietary needs. At 9:30 AM LPA observed a healthy and nutritious breakfast being served to the residents. LPA conducted a tour of the kitchen and food storage areas. LPA observed that the facility had a fully stocked supply of food, including sufficient quantity of perishable and non-perishable items. LPA also observed the breakfast served during the visit was observed to have an adequate portion size and appeared nutritious (fruits, oatmeal and toast). Interview with staff indicated that the facility consistently maintains sufficient food supplies and that meals are prepared daily. Interview with residents revealed that facility staff caters to their special diet and meals are served appropriately. Based on observation and interviews, there is insufficient evidence to support the allegation. Therefore, the allegation is deemed Unsubstantiated at this time.
Exit interview conducted and copy of this report signed and delivered.
SUPERVISORS NAME: Mary G Flores
LICENSING EVALUATOR NAME: Leslie Ngo-Castaneda
LICENSING EVALUATOR SIGNATURE:

DATE: 04/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2