197610836-7-15-2026-31-AS-TAGD-DW8TWN-20260722150549

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197610836
Report Date: 07/15/2026
Date Signed: 07/15/2026 02:27:13 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/21/2026 and conducted by Evaluator Abeye Duguma

COMPLAINT CONTROL NUMBER: 31-AS-20260421153725

FACILITY NAME:	OAKDALE GARDENS ASSISTED LIVING		FACILITY NUMBER:	197610836
ADMINISTRATOR:	ZHIGOYAN, MARINA		FACILITY TYPE:	740
ADDRESS:	7445 OAKDALE AVE		TELEPHONE:	(747) 206-5356
CITY:	WINNETKA	STATE: CA	ZIP CODE:	91306
CAPACITY:	6	CENSUS: 6	DATE:	07/15/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Elen Gabrielian		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Facility is operating over capacity.
Staff are not ensuring residents are provided with a proper place to sleep.
Staff are not providing adequate food service to residents in care.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Abeye Duguma conducted an unannounced subsequent complaint visit to investigate the above allegations. LPA met with Elen Gabrielian and explained the reason for the visit. LPA spoke with the administrator, Marine Zhigoyan, who designated Gabrielian to sign and accept the report.

--- Facility is operating over capacity.

It was alleged that Resident #1 (R1) and their roommate, Resident #2 (R2), are sleeping in a car for part of the night and that facility staff bring them back inside during the early morning hours. To investigate the allegation, LPA conducted a physical plant tour and requested documents at around 10:00a.m., interviewed two (2) staff from 10:30a.m. – 11:30a.m., and interviewed four (4) out of six (6) residents from 11:30a.m. -12:30p.m. (CONT. LIC9099-C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 31-AS-20260421153725

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: OAKDALE GARDENS ASSISTED LIVING	FACILITY NUMBER: 197610836
	VISIT DATE: 07/15/2026

NARRATIVE

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During the physical plant tour, LPA observed five residents in the facility and seven beds. A review of the Department’s incident reports did not reveal any issues regarding capacity during the time in question. A review of R1’s Physician’s Report states hearing loss, vision loss (glasses – assistive device) and not able to leave the facility unassisted. During interviews, all staff stated they have never asked or forced anyone to sleep outside. Staff added R2 has a single occupancy room, R1 shares a room with Resident #3 (R3) and the seventh bed near the kitchen is for staff resting area only. During interviews with residents, R1 stated they and their roommate, R3, slept in a car for part of the night and that facility staff brought them back inside during the early morning hours but that ended about two (2) days ago. One (1) out of six (6) residents stated they are unaware of how many residents live here. Two (2) out of six (6) stated there are six residents living here in total. LPA was unable to interview the remaining two (2) residents.

Based on interviews, record review and observations, there is not enough information to verify the above allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

--- Staff are not ensuring residents are provided with a proper place to sleep.

It was alleged that facility has eight (8) beds and fifteen (15) residents in the home. To investigate the allegation LPA conducted a physical plant tour and requested documents at around 10:00a.m., interviewed two (02) staff from 10:30a.m. – 11:30a.m., and interviewed four (4) out of six (6) residents from 11:30a.m. -12:30p.m. During the physical plant tour, LPA observed five residents in the facility and seven beds. A review of the Department’s incident reports did not reveal any issues regarding bed security during the time in question. During interviews, all staff stated there are six (6) residents in the facility, and all have a bed. Staff added no resident has ever gone without a bed in the facility. During interviews with residents, R1 stated there are fifteen (15) residents in the facility and only eight beds. All other residents stated they have never been without a bed.

Based on interviews, record review and observations, there is not enough information to verify the above allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

(CONT on LIC9099-C)

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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Control Number 31-AS-20260421153725

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
WOODLAND HILLS S.RO, 21731 VENTURA BLVD., STE. 250
WOODLAND HILLS, CA 91364

FACILITY NAME: OAKDALE GARDENS ASSISTED LIVING	FACILITY NUMBER: 197610836
	VISIT DATE: 07/15/2026

NARRATIVE

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--- Staff are not providing adequate food service to residents in care.

It was alleged that R1 is receiving only two meals per day, and sometimes fewer. To investigate the allegation LPA conducted a physical plant tour at around 10:00a.m., interviewed two (02) staff from 10:30a.m. – 11:30a.m., and interviewed four (04) out of six (06) residents from 11:30a.m. -12:30p.m. During the physical plant tour, LPA observed snacks being offered and served and well-balance meals being prepared and served. During interviews, all staff stated they serve residents breakfast, lunch and dinner and offer snacks. During interviews with residents, R1 stated facility serves breakfast, lunch and dinner. R1 added that if they get hungry again they are offered snacks such as peanut butter sandwiches. All other residents stated they are served breakfast, lunch and dinner with snacks if they request.

Based on interviews and observations, there is not enough information to verify the above allegation. Therefore, the allegation is UNSUBSTANTIATED at this time.

No health and safety hazards noted during the visit.

Exit interview conducted and a copy of the report was issued.

SUPERVISORS NAME: Troy Agard
LICENSING EVALUATOR NAME: Abeye Duguma
LICENSING EVALUATOR SIGNATURE:	DATE: 07/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026

LIC9099 (FAS) - (06/04)

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