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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700110
Report Date: 09/09/2026
Date Signed: 09/09/2026 09:47:52 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/14/2026 and conducted by Evaluator Crystal Ali
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260714105821
FACILITY NAME:DUOBERT-CHUMBE FAMILY CHILD CAREFACILITY NUMBER:
197700110
ADMINISTRATOR:DUOBERT-CHUMBEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(661) 478-8581
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:14CENSUS: 2DATE:
09/09/2026
UNANNOUNCEDTIME BEGAN:
08:45 AM
MET WITH:Mercedes Duobert-Chumbe, LicenseeTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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9
Allegation #1- Licensee restrained children in care.
Allegation #2- Licensee handled children in a rough manner.
Allegation #3- Licensee locked children in a room.
INVESTIGATION FINDINGS:
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On September 09, 2026, Licensing Program Analysts (LPAs), Ali and Rosales conducted an unannounced complaint findings inspection to Duobert-Chumbe Family Child Care. LPAs met with licensee who granted access. The purpose of the inspection was to present findings from complaint investigation (07/14/26) regarding the above allegations. LPAs discussed the allegation details with Licensee. LPAs observed Licensee, Spouse, and 2 children (1 infant).

The investigation consisted of interviews with the licensee, children, and other relevant parties. The investigation revealed inconsistent statements with Allegation #1 Licensee restrained children in care, Allegation #2 Licensee handled children in a rough manner, Allegation #3 Licensee locked children in a room. Licensee denied the allegations. The allegations could not be corroborated. Therefore, the allegation is to be found unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260714105821
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: DUOBERT-CHUMBE FAMILY CHILD CARE
FACILITY NUMBER: 197700110
VISIT DATE: 09/09/2026
NARRATIVE
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A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

An exit interview was conducted, the report was read, and a copy of this report was left with the Licensee with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Crystal Ali
LICENSING EVALUATOR SIGNATURE:

DATE: 09/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2