<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700354
Report Date: 12/03/2025
Date Signed: 12/03/2025 11:53:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/25/2025 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250925171755
FACILITY NAME:WINGERT FAMILY CHILD CAREFACILITY NUMBER:
197700354
ADMINISTRATOR:WINGERT, SUSANNFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(818) 274-8355
CITY:PALMDALESTATE: CAZIP CODE:
93551
CAPACITY:14CENSUS: 3DATE:
12/03/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Susann Wingert, LicenseeTIME COMPLETED:
12:01 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Allegation #1: Personal Rights: Licensee did not intervene between altercations between day care children in care
Allegation #2: Personal Rights: Licensee does not ensure that hazardous items are out of reach of day care children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analysts (LPAs) Annelise Villa and Justeene Tamayo conducted a follow up complaint investigation related to the allegations above and to deliver findings. LPAs disclosed the purpose of the investigation and was granted entry into the facility by Licensee Susann Wingert. A tour of the facility was conducted. LPAs verified a census of 3 children including Licensee, working under the facility license.

During the investigation, LPA collected pertinent documents, completed record reviews, and conducted confidential interviews with staff and children. Allegation #1 states Licensee did not intervene between altercations between day care children in care. Interviews conducted revealed during drop off, Child #2 became excited to see Child #1 and jumped on them. Assistant #1, who was talking to Parent #1, immediately intervened and found no injuries to either child. Assistant #1 and Parent #1 were standing approximately 3 feet away from the children. The incident was described by multiple parties as an accident. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250925171755
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: WINGERT FAMILY CHILD CARE
FACILITY NUMBER: 197700354
VISIT DATE: 12/03/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Allegation #2 states Licensee does not ensure that hazardous items are out of reach of day care children. During interviews, it was revealed Licensee placed a flat screen television on the floor of the daycare area for children to watch. During the visit on 10/2/25, LPA Villa observed the television off, but on the floor in the daycare area. LPA did not observe any hazardous electrical cords or other hazardous items. Per Licensee, the placement of the television was temporary and has since been moved to a mobile mount approximately 4 feet tall. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation is UNSUBSTANTIATED.

The Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. An exit interview was conducted, A copy of this report and Appeal Rights (1/16) were discussed and provided. Signature at the bottom of this report confirms receipt.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 12/03/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2