<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700468
Report Date: 04/28/2025
Date Signed: 05/09/2025 10:16:54 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2025 and conducted by Evaluator Sherell Braddock
COMPLAINT CONTROL NUMBER: 12-CC-20250210101149
FACILITY NAME:HART FAMILY CHILD CAREFACILITY NUMBER:
197700468
ADMINISTRATOR:HART, JOYCEFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 230-5995
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:14CENSUS: 2DATE:
04/28/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Joyce Hart-licensee TIME COMPLETED:
12:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Licensee is not preventing children in the home from harming day care child in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
 This report issued on 4/28/25 is being amended to modify report and update Plan of Correction.

On 4/28/2025 10:00 AM Licensing Program Analysts (LPA’s) Braddock and Cha conducted an unannounced complaint inspection to deliver findings on the above allegations. LPA met with Licensee Joyce Hart and toured the facility. At the time of the visit, there were 2 children present with 2 staff.

During the investigation, LPA conducted confidential interviews, reviewed facility files and records and toured the facility. The following allegation were investigated: Licensee is not preventing children in the home from harming day care child in care.

C1 disclosed dreading going to the facility for fear of being beaten by other children in care. Staff interviews confirmed C1 flipped C2 out of a highchair on 02/05/2025; stating the incident happen so fast staff was not able to intervene. Staff and children interviewed revealed children fight at the daycare often. There have been incidents at the daycare that resulted in broken skin for C4 and C5 and required requiring medical attention.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250210101149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: HART FAMILY CHILD CARE
FACILITY NUMBER: 197700468
VISIT DATE: 04/28/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff admitted children had engaged in physical altercations since C1 started attending the daycare. C1 stated staff told other children to “jump” C1 for flipping C2 out of the highchair. C3 informed that when C1 misbehaves “we have to beat him up” and added that the assistants (S1, S2, S3) urged them to do so.

Based on the evidence obtained during the investigation conducted, and LPAs observations, the above allegations are substantiated. A finding of substantiated means that allegation is valid. Facility has been cited a Type B Citation for Personal Rights 102423(a)(2). Please see LIC-9099D for more information.

This inspection was conducted in person. LPA read the report with Licensee Joyce Hart and provided a copy of the report, Appeal Rights, and a Notice of Site Visit was given and must be posted for 30 days. Exit interview conducted.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250210101149
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: HART FAMILY CHILD CARE
FACILITY NUMBER: 197700468
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/12/2025
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
Personal Rights 102423(a)(2)- Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment. This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Licensee has been informed that an Administrative Action will be sought against her license by the Department.
8
9
10
11
12
13
14
Based on observation, interview, and record review, adults providing care and supervision fail to prevent daycare children from harming other children in care. Confidential interviews revealed C2 was flipped out of a highchair on 02/05/2025, by C1. Staff confirmed children fight at the daycare often, C4 and C5 was injured and had to seek medical attention. C3 informed that when C1 misbehaves “we have to beat him up” which poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Sherell Braddock
LICENSING EVALUATOR SIGNATURE:

DATE: 04/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3