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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700817
Report Date: 07/30/2026
Date Signed: 07/30/2026 07:00:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Ana Rodriguez
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260508151033
FACILITY NAME:MOORE FAMILY CHILD CAREFACILITY NUMBER:
197700817
ADMINISTRATOR:DANIELLE & LATRICE MOOREFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 382-5742
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:14CENSUS: 11DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Latrice MooreTIME COMPLETED:
07:30 PM
ALLEGATION(S):
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Licensees do not provide adequate care and supervision to the children in the day-care children.

Daycare child sustained injuries due to Licensee neglect or physical abuse.
INVESTIGATION FINDINGS:
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On 7/30/26 at 01:00 p.m., Licensing Program Analyst (LPA) Ana Rodriguez conducted a subsequent complaint investigation inspection for the purpose of investigating the above complaint allegation. Upon arrival to the facility, LPA was greeted by Licensee Latrice Moore and the nature of the visit was discussed. Upon arrival LPA observed 4 preschool children and 7 school aged children with licensee and 1 assistant.

During the initial investigation, LPA obtained a copy of the facility roster and video evidence as well as conducted file reviews. The investigation also consisted of interviews with parents, children, licensee and licensee’s assistants.

Allegation 1: Licensees do not provide adequate care and supervision to the day care children.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/08/2026 and conducted by Evaluator Ana Rodriguez
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260508151033

FACILITY NAME:MOORE FAMILY CHILD CAREFACILITY NUMBER:
197700817
ADMINISTRATOR:DANIELLE & LATRICE MOOREFACILITY TYPE:
810
ADDRESS:44209 HALCOM AVENUETELEPHONE:
(760) 382-5742
CITY:LANCASTERSTATE:CAZIP CODE:
93536
CAPACITY:14CENSUS: 11DATE:
07/30/2026
UNANNOUNCEDTIME BEGAN:
01:31 PM
MET WITH:Latrice MooreTIME COMPLETED:
07:30 PM
ALLEGATION(S):
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Allegation #1: Licensees do not provide adequate care and supervision to the children in the day-care children.

Allegation #2: Licensees are not present for a significant amount of time.
INVESTIGATION FINDINGS:
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On 7/30/26, at 01:00 p.m., Licensing Program Analyst (LPA) Ana Rodriguez conducted a subsequent complaint investigation inspection for the purpose of investigating the above complaint allegation. Upon arrival to the facility, LPA was greeted by Licensee Latrice Moore and the nature of the visit was discussed. Upon arrival LPA observed 4 preschool children and 7 school aged children with licensee and 1 assistant.

The investigation consisted of interviews with parents, children, licensee and licensee’s assistants.
Allegation #1: On or about March 10, 2026, at approximately 12:22 p.m., Child #1 was bitten on the left cheek by Child #7. During an interview, Licensee #1 stated that she was supervising children in the family room while Licensee #2 was in the kitchen. Child #7 was standing near the gate separating the kitchen from the living room. Child #7 then approached Child #1, who was in the living room, and unexpectedly bit Child #1 on the left cheek.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20260508151033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MOORE FAMILY CHILD CARE
FACILITY NUMBER: 197700817
VISIT DATE: 07/30/2026
NARRATIVE
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Although Child #1 sustained a bite on the cheek, it was not the result of inadequate supervision.

Licensee #2 observed Child #7 approaching Child #1 and immediately attempted to intervene to prevent the incident. However, the bite occurred so quickly that Licensee #2 was unable to reach the children before the incident occurred. LPA Rodriguez reviewed the children's files and did not identify any prior documented incidents involving Child #7, including incidents related to biting or other aggressive behavior. LPA Rodriguez obtained a photograph of Child #1’ bite and observed that the bite did not break the skin.

Allegation #2: Interviews conducted with the parents and the licensees corroborated that the licensees are generally present and actively supervising the children in care. The licensees disclosed that they transport children to and from the local elementary school. During those periods, qualified assistants remain at the facility to provide care and supervision for the children who remain in daycare.

Based on the information obtained during the investigation, and available evidence, there are inconsistent statements and insufficient evidence to determine that the allegations occurred by a preponderance of the evidence. Therefore, the allegations are rendered Unsubstantiated at this time.

A finding that a complaint is Unsubstantiated means that, although the alleged conduct may have occurred or the allegation may have some validity, the evidence obtained during the investigation does not establish, by a preponderance of the evidence, that the alleged violation occurred.

An exit interview was conducted. A copy of this report was reviewed with and provided to the facility on this date, along with a copy of the appeal rights and Notice of Site Visit.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 12-CC-20260508151033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MOORE FAMILY CHILD CARE
FACILITY NUMBER: 197700817
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/14/2026
Section Cited
CCR
102423(a)(2)
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Personal Rights – To receive safe, healthful, and comfortable accommodations… This requirement was not met as evidenced by:
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POC - Licensee and staff shall complete training on supervising children and personal rights. A written statement will be submitted to LPA via email.
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Interviews conducted during the investigation revealed that on or about 01/20/26, Child #1 was left unattended while seated in a chair near an air conditioning vent and inserted a finger into the vent, resulting in a small cut to the finger. On a separate occasion, Child #1 sustained a bruise to the face after Child #3 pulled a foam toy away from Child #1, causing Child #1 to fall and strike their face. These incidents demonstrate inadequate supervision and pose a potential risk to the health and safety of children in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20260508151033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MOORE FAMILY CHILD CARE
FACILITY NUMBER: 197700817
VISIT DATE: 07/30/2026
NARRATIVE
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During interviews, it was revealed that on or about 01/20/26, child #1 was left unattended in a chair close to the air conditioning vent and inserted their finger resulting in a small cut on the finger. It was also disclosed that the staff walked away to clean the facility when the incident occurred. Child #1’s guardian disclosed that medical treatment was not necessary and that an ointment was applied to the cut.

Allegation 2: Daycare child sustained injuries due to Licensee neglect or physical abuse.

Child #1 sustained a bruise on the face. Licensee provided a surveillance video of the incident. In the video, child #1 approaches a foam toy, C3 moves foam toy away. Child #1 goes out of camera view. Child #2 witnesses the event, and approaches Child 1. Then Staff #1 approaches the children. Interviews conducted with staff #1 revealed that Staff 1 had walked away from the children and entered another room. While in the room Staff 1 heard crying and approached the children. Furthermore, it was disclosed that the facility was unaware that the incident had occurred until they were notified by Child #1’s guardian. Per licensee 1, she reviewed the video and then called Staff #1 to obtain further details. Staff #1 unaware of how Child #1 sustained the bruise on the child’s face.

During both incidents the licensees were not present in the home due to providing transportation.

Based on the information obtained, the above allegation is deemed Substantiated. A finding of substantiated means that allegation is valid. Facility has been cited a Type B citation. Please see LIC-9099D for more information.

An exit interview was conducted, a signed copy of this report was provided to Latrice Moore,
along with her appeal rights. A Notice of Site Visit was left at the facility to be posted for 30 calendar days.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Ana Rodriguez
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5