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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197700821
Report Date: 07/09/2024
Date Signed: 08/06/2024 12:01:44 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/14/2024 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240514084000
FACILITY NAME:CRENSHAW FAMILY CHILD CAREFACILITY NUMBER:
197700821
ADMINISTRATOR:EMPRESS CRENSHAWFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 314-5784
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:14CENSUS: 7DATE:
07/09/2024
UNANNOUNCEDTIME BEGAN:
12:20 PM
MET WITH:Empress Crenshaw, Licensee TIME COMPLETED:
02:00 PM
ALLEGATION(S):
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Allegations:
-Personal Rights: Adult is mistreating a daycare child while in care
-Personal Rights: Adult is hitting a daycare child while in care
-Other: Adult poses as a risk to the daycare children while in care
INVESTIGATION FINDINGS:
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On 08/06/24, this report is being amended to obtain additional follow up interviews with licensee, child #1, and additional day care children who are present today from the complaint investigation follow up conducted on 07/09/24 and 07/31/24 due to licensee and child #1 was not present on 07/31/24. Upon arrival, LPA observed 5 school age children present, along with licensee and assistant #1. Based on the follow up interviews conducted with licensee, child #1, and other day care children, the complaint investigation will remain unsubstantiated at this time.

On 07/31/24, this report was amended to obtain additional follow up interviews with children, and assistant #1 from the complaint investigation conducted on 07/09/24. Upon arrival, LPA did not observe any day care children present. Per assistant, licensee is currently on vacation and will not be back from vacation until 08/03/24 . Today, LPA Tamayo obtained additional interviews with child #3, and assistant #1. Assistant #1 was informed a random unnanounced visit will be conducted to obtain additional interviews with licensee, and child #1.
Please see LIC9099-C for Continuation Page.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240514084000
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CRENSHAW FAMILY CHILD CARE
FACILITY NUMBER: 197700821
VISIT DATE: 07/09/2024
NARRATIVE
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On 07/09/2024, Licensing Program Analyst (LPA) Justeene Tamayo conducted an unannounced visit to conclude the complaint investigation related to the allegations above. LPA disclosed the purpose of the investigation and was granted entry into the facility by licensee Empress Crenshaw. A tour of the facility was conducted, and LPA verified a census of 6 preschool day care children and 1 infant in care, along with assistant #1.

The investigation consisted of interviews with staff, children, and other complaint relevant parties including the review of supportive documentation. Concerning the allegation of assistant #1 is mistreating a daycare child while in care, interviews conducted with child #2-7 and other complaint relevant parties, it was disclosed that children #2-7 likes the family childcare home, and the licensee and assistant #1 are nice to children #-2-7. Children's statements corroborated with licensee and assistant #1 statements.



Concerning the allegation of assistant #1 is hitting a daycare child while in care, there were conflicting statements from child #1 corroborating with assistant #1 hitting day care children. Licensee and assistant #1 denied any inappropriate forms of discipline are being used on the children, and children #2-7 did not disclose any inappropriate forms of discipline.

Concerning the allegation of assistant #1 poses a risk to the daycare children while in care, After interviewing parents #1,2,4,5,6, it was disclosed their children love the facility and have no problems with the facility or staff involved.

Based on interviews conducted with current staff, licensee, children and parents, the above allegations are Unsubstantiated. There is not enough evidence or witnesses to substantiate, therefore, allegations are rendered Unsubstantiated at this time.

Please see LIC9099-C for additional information

A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, and a copy of this report was read and provided to the licensee on this date, along with a copy of her appeal rights and Notice of Site Visit.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2