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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750002
Report Date: 06/02/2026
Date Signed: 06/02/2026 02:32:19 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Joselito DelMundo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260311161340
FACILITY NAME:KCE CHAMPIONS LLC @ILEAD-LANCASTERFACILITY NUMBER:
197750002
ADMINISTRATOR:JESSICA CARRIZALFACILITY TYPE:
840
ADDRESS:254 EAST AVENUE K-4TELEPHONE:
(661) 483-9947
CITY:LANCASTERSTATE: CAZIP CODE:
93535
CAPACITY:100CENSUS: 6DATE:
06/02/2026
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Jodi Castruita, DirectorTIME COMPLETED:
01:50 PM
ALLEGATION(S):
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Allegation 2: Staff mishandled a daycare child while in care
Allegation 3: Staff did not abide the admission agreement
Allegation 4: Staff threatened a daycare child
INVESTIGATION FINDINGS:
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On June 2, 2026, at 11:50 A.M., Licensing Program Analyst (LPA) Joselito L. Del Mundo conducted a follow up complaint inspection to KCE Champions @ILEAD. The purpose of the inspection was to deliver the findings regarding the above complaint allegation. Upon arrival, LPA met with the Site Director, Jodi Castruita, and was granted access to the facility. LPA observed six children with four staff and the director in the facility. LPA obtained copies of the attendance sheet.

On March 11, 2026, the Department received three allegations. One allegation alleged that staff mishandled a daycare child while in care. Information obtained revealed that Child1 (C1) was fighting with another child on February 20, 2026. Staff 1 (S1) was trying to separate C1 from the other child. C1 became upset and hit S1 the eye as instruction and guidance were given to C1.

Based on confidential interviews with children, parents, and staff, the allegation regarding staff mishandled a daycare child while in care could not be corroborated. Parent interviews conducted did not express any
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Joselito DelMundo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260311161340
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KCE CHAMPIONS LLC @ILEAD-LANCASTER
FACILITY NUMBER: 197750002
VISIT DATE: 06/02/2026
NARRATIVE
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Pg 2

concern regarding the staff. Staff members also denied the allegation and expressed they have not observed any inappropriate interaction between the staff and a child.
A second allegation was received alleging that staff did not abide by the admission agreement. On February 20, 2026, at around 5:00 p.m., an incident happened where child (C1) hit a staff member in the eye inside the Innovation room. A few days following the incident, a meeting between concerned parties was conducted on February 26, 2026, to discuss the behavioral intervention plan for the child. The behavioral plan was signed by both parties. However, on March 10, 2026, at around 3:00 p.m., there was another incident that occurred where C1 hit two other children in the Village room. On March 11, 2026, the child (C1) was disenrolled from the program. C1 was on a behavior plan prior to the disenrollment. During the behavior plan meeting, staff informed C1 parent that if C1 behavior continues, it will result in the disenrollment from the after-school program. LPA review of the parent handbook revealed the following statement “We really hate to do it, but sometimes we have to disenroll a child if they pose a risk to the health or safety of other kids or staff, or if their needs just can’t be met by our program.”

A third allegation was received alleging the staff threatened a daycare child. Parent interviews revealed that none of the staff were reported to have threatened a daycare child. One of the parents stated that the parent felt like the staff was more aggressive when handling certain situations with the child. However, the parent did not provide evidence to prove the allegation.

Based on interviews, record review, and observation, there is not enough evidence regarding the following allegations: staff mishandled a daycare child while in care, staff did not abide by the admission agreement, and staff threatened a daycare child. Therefore, the allegations are deemed unsubstantiated at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and a copy of this report and appeal rights were reviewed with facility director Jodi Castruita.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Joselito DelMundo
LICENSING EVALUATOR SIGNATURE:

DATE: 06/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2