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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750009
Report Date: 10/24/2025
Date Signed: 10/24/2025 01:46:36 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/15/2025 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250815150459
FACILITY NAME:CCRC EHS LPCFACILITY NUMBER:
197750009
ADMINISTRATOR:ZAMORANO-PEDREGON, BEATRIZFACILITY TYPE:
830
ADDRESS:2320 EAST AVE RTELEPHONE:
(818) 717-1000
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:52CENSUS: 20DATE:
10/24/2025
UNANNOUNCEDTIME BEGAN:
12:17 PM
MET WITH:Rosa Ayala Lopez, Director TIME COMPLETED:
02:01 PM
ALLEGATION(S):
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Allegations:
-Personal Rights: Infant crawled into restroom.
-Other: Parents are not allowed to enter the classroom.
INVESTIGATION FINDINGS:
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On 10/24/2025, Licensing Program Analyst (LPA) Justeene Tamayo conducted an unnanounced complaint investigation related to the allegations above. LPA disclosed the purpose of the investigation and was granted entry into the facility by Director Rosa Ayala Lopez. A tour of the facility was conducted, a total of 3 classrooms were toured. LPA verified a census of 20 children and a total of 8 teachers, along with the Director.

The investigation included interviews with staff, children, parents, and other relevant parties. During interviews conducted, it was revealed that the facility conducts diaper and health/safety checks during initial drop-off and pick-up times. Parents interviewed corroborated this information.Parents stated they have never seen another infant crawling on the floor of the bathroom, as the facility allows only one infant at a time to maintain privacy. It was also revealed that parents are allowed to enter the classroom one at a time upon request. When entering, parents are required to wear either disposable booties or their personal socks.

Please see LIC9099-C for continuation page.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20250815150459
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CCRC EHS LPC
FACILITY NUMBER: 197750009
VISIT DATE: 10/24/2025
NARRATIVE
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However, parents also reported that they typically drop off their infants in the bathroom while a teacher is present to complete the diaper and health/safety check. Parents did not express any concerns during the interviews.

Based on the information provided, the allegations are rendered unsubstantiated. A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.

An exit interview was conducted, a copy of this report and a notice of site visit report was provided to the facility.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 10/24/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/24/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2