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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750077
Report Date: 07/07/2022
Date Signed: 07/07/2022 12:25:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2022 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220414153053
FACILITY NAME:GUIDEPOST MONTESSORI AT COPPER HILLFACILITY NUMBER:
197750077
ADMINISTRATOR:ERIN TRICEFACILITY TYPE:
850
ADDRESS:25135 RYE CANYON LOOPTELEPHONE:
(747) 800-4150
CITY:SANTA CLARITASTATE: CAZIP CODE:
91355
CAPACITY:126CENSUS: 62DATE:
07/07/2022
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Gina Castello, DirectorTIME COMPLETED:
01:00 PM
ALLEGATION(S):
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9
Neglect/Lack of Supervision: Child #2 had inappropriate contact with child #1.

Neglect/Lack of Supervision: On 04/13/22, child #1's inappropriate conduct was observed by child #2 and child #3.
INVESTIGATION FINDINGS:
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13
On 07/07/22, Licensing Program Analyst (LPA) Liana Stepanyan conducted a subsequent complaint investigation inspection for the purpose to deliver the findings of the above allegations. LPA met with Director who guided the LPA on a tour of the facility. Upon arrival, LPA observed 62 preschool children in care with 12 staff members.

The complaint investigation consisted of interviews with children, staff, and other complaint relevant parties. The interviews conducted revealed child #2 denied any inappropriate contact occurred with child #1. There were no witnesses that could corroborate the incident occurred.

On 04/13/22 during circle time, child #1 was wearing leggings, opened her legs and motioned her hand over her groin area. The incident was observed by child #2, #3 and Staff #1 who was supervising the children. Staff #1 immediately addressed child #1’s conduct. The incident occurred very fast and staff #1 was not able to prevent it.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20220414153053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GUIDEPOST MONTESSORI AT COPPER HILL
FACILITY NUMBER: 197750077
VISIT DATE: 07/07/2022
NARRATIVE
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Based on the evidence obtained there is no preponderance of evidence; therefore, the above allegations have been deemed to be unsubstantiated.

An exit interview is conducted, copy of the report was reviewed and provided to school Director along with appeal rights and notice of site visit.

SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2022 and conducted by Evaluator Liana Stepanyan
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20220414153053

FACILITY NAME:GUIDEPOST MONTESSORI AT COPPER HILLFACILITY NUMBER:
197750077
ADMINISTRATOR:ERIN TRICEFACILITY TYPE:
850
ADDRESS:25135 RYE CANYON LOOPTELEPHONE:
(747) 800-4150
CITY:SANTA CLARITASTATE: CAZIP CODE:
91355
CAPACITY:126CENSUS: 62DATE:
07/07/2022
UNANNOUNCEDTIME BEGAN:
09:29 AM
MET WITH:Gina Castello, Director TIME COMPLETED:
01:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Supervision: Child #1 ‘s conduct was inappropriate with child #3.

Reporting Requirements: Staff #1 did not report the incidents to child #1’s parent.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 07/07/22, Licensing Program Analyst (LPA) Liana Stepanyan conducted a subsequent complaint investigation inspection for the purpose to deliver the findings of the above allegations. LPA met with Director who guided the LPA on a tour of the facility. Upon arrival LPA observed 62 preschool children in care with 12 staff members.

The complaint investigation consisted of interviews with children, staff, and other complaint relevant parties. The investigation revealed that on 4/12/22 staff #1 took child #1 and #3 to the bathroom and stood up by the bathroom door without visually observing child #1 and #3 while the children were in the bathroom resulting in child #1 showing her underwear to child #3. It has been determined the incident occurred due to lack of supervision; therefore, the allegation has been substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20220414153053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GUIDEPOST MONTESSORI AT COPPER HILL
FACILITY NUMBER: 197750077
VISIT DATE: 07/07/2022
NARRATIVE
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5
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Concerning the allegation of reporting requirements, it has determined that staff #1 did not notified child #1’s guardian of the first incident the occurred on 04/12/22 in a timely manner. Based on interviews conducted Staff #1 notified child #1’s guardian on 04/14/22. In addition, incident was not reported to the department within the next business day or during normal business hours and written report was not provided to the department within seven days following the occurrence of the incident. Therefore, the allegation has been substantiated.

Based on evidence obtained, interviews conducted and record review, the preponderance of evidence standard has been met, therefore, the above allegations is found to be substantiated.

The facility was cited a Type B violation. See complaint investigation report LIC 9099D for deficiencies cited.

An exit interview was conducted, a copy of this report, notice of site visit and appeal rights were provided to the Director along with appeal rights.
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20220414153053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: GUIDEPOST MONTESSORI AT COPPER HILL
FACILITY NUMBER: 197750077
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/07/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/21/2022
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: No child(ren) shall be left without the supervision, including visual observation, of a teacher at any time. This requirement was not met as evidence by:
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Director to conduct staff training concerning bathroom procedures to ensure that there is staff visual observation when children use the bathroom. A copy of the training attendance sign in sheet with that staff that participated in training shall be submitted to the Department no later than 07/21/22.
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During interviews conducted with staff it was revealed that staff stand outside the bathroom when children need to use the restroom not directly supervising the children which resulted in Child #1 having inappropriate contact with child #3.
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Type B
07/21/2022
Section Cited
CCR
101212(d)(f)
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7
Reporting Requirements: Upon the occurrence, during the operation of the child care center of any of the events specified in (d)(1) below, a report shall be made to the Department by telephone or fax within the Department's next working day and during its normal business hours. The items specified in (d)(1)(A) through (H) above shall also be reported to the child's authorized representative. This requirement was not met as evidence by:
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Director will report in appropriate contact with one child to another moving forward.
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During interviews conducted, staff #1 did not notified child #1’s guardian of the first incident the occurred on 04/12/22 in a timely manner. Staff #1 notified child #1’s guardian on 04/14/22.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Mariela RamonTELEPHONE: (661) 202-3798
LICENSING EVALUATOR NAME: Liana StepanyanTELEPHONE: 661-202-3380
LICENSING EVALUATOR SIGNATURE:

DATE: 07/07/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/07/2022
LIC9099 (FAS) - (06/04)
Page: 5 of 5