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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750097
Report Date: 04/30/2026
Date Signed: 04/30/2026 05:36:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2026 and conducted by Evaluator Kuliema Calloway
COMPLAINT CONTROL NUMBER: 12-CC-20260319151325
FACILITY NAME:LEARNING EXPERIENCE, THEFACILITY NUMBER:
197750097
ADMINISTRATOR:PARAG LADDHAFACILITY TYPE:
850
ADDRESS:24615 COPPER HILL DRIVETELEPHONE:
(661) 904-9530
CITY:SANTA CLARITASTATE: CAZIP CODE:
91354
CAPACITY:127CENSUS: 55DATE:
04/30/2026
UNANNOUNCEDTIME BEGAN:
04:20 PM
MET WITH:Michelle RodriguezTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Allegation- Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On April 30, 2026, Licensing Program Analyst (LPA) Calloway made an unannounced inspection to the above facility and met with Michelle Rodriguez, acting director as the representative who granted access. The purpose of the visit was to deliver findings regarding the above allegation. At 4:50 PM, LPA and the representative toured the facility and observed fifty-five (55) preschool day care children and nine staff in care and four classrooms.

During the investigation, LPA conducted confidential interviews with all relevant parties involved. Based on interviews and record review LPA obtained evidence to corroborate the allegation that from March 16, 2026 until March 18, 2026, the day care center was operating out of ratio during the morning hours. On March 16, 2026, there were fourteen children alone with one staff in Preschool 2A classroom and thirteen children alone with one staff in Preschool #2 classroom. On March 17, 2026, there were thirteen children alone with one staff in Preschool #1C. On March 18, 2026, there were thirteen children alone with one staff in Preschool #2B classroom and fifteen children alone with one staff in Preschool 1A classroom.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20260319151325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 197750097
VISIT DATE: 04/30/2026
NARRATIVE
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Therefore, the allegation staff is operating out of ratio is Substantiated- meaning the preponderance of the evidence standard has been met.

There is one Type B deficiency cited for 101216.3(a) CCR for Teacher-Child Ratio. See 809 D page attached to this report.

An exit interview was conducted, a copy of this report was read, and a Notice of Site Visit, and Appeal Rights were given to Michelle Rodriguez, representative at the facility. A Notice of Site Visit must remain posted for thirty (30) consecutive days. Failure to maintain the posting may result in $100 civil penalty.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20260319151325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: LEARNING EXPERIENCE, THE
FACILITY NUMBER: 197750097
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/08/2026
Section Cited
CCR
101216.3(a)
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101216.3 (a) Teacher-Child Ratio
(a) There shall be a ratio of one teacher visually observing and supervising no more than 12 children in attendance, except as specified in (b) and (c) below. This evidence was not met as evidenced by:
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I have now hired six more staff and I have been doubling and coming in early in the morning and afternoons to make sure ratio and needs are covered and met. I will provide a staff roster of the new staff and their hire date.
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Based on interview and record review the day care center was operating out of ratio in the morning hours from March 16, 2026 until March 18, 2026 which is a potenital health, safety, or personal rights risk to the persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Kuliema Calloway
LICENSING EVALUATOR SIGNATURE:

DATE: 04/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/30/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3