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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750104
Report Date: 08/06/2025
Date Signed: 08/06/2025 12:59:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2025 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20250801151703
FACILITY NAME:SMALL WONDERS PRESCHOOL & LEARNING CENTERFACILITY NUMBER:
197750104
ADMINISTRATOR:VERONICA ROSEFACILITY TYPE:
850
ADDRESS:42537 50TH STREET WESTTELEPHONE:
(661) 722-4910
CITY:LANCASTERSTATE: CAZIP CODE:
93536
CAPACITY:144CENSUS: 76DATE:
08/06/2025
UNANNOUNCEDTIME BEGAN:
10:34 AM
MET WITH: the director, Veronica Rose.TIME COMPLETED:
01:00 PM
ALLEGATION(S):
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Personal Right
INVESTIGATION FINDINGS:
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On August 06. 2025, Licensing Program Analyst (LPA), Carol Heath arrived at the above facility to conduct an unannounced complaint investigation regarding the above allegation. LPA met with facility director VERONICA ROSE who granted access. LPA discussed the allegation details with the facility director. LPA observed 8 Teachers,7 Staff and 76 day care children.

LPA conducted interviews with the reporting party, facility staff, and all relevant individuals. Based on interviews, record reviews, and other information obtained, it was determined that on July 30, 2025, Child #1 had a potty accident, removed her clothing, and was unable to wipe or dress herself. Staff did not assist the child and instead contacted the parent to report the incident and requested that the parent come to the facility to assist the child, in accordance with a pre-existing agreement between the parent and the facility.

The director reported to department staff that the facility has a policy requiring payment for potty training services, and staff do not assist with wiping or dressing if fees are unpaid.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20250801151703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: SMALL WONDERS PRESCHOOL & LEARNING CENTER
FACILITY NUMBER: 197750104
VISIT DATE: 08/06/2025
NARRATIVE
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Per director the parent was made aware of this policy and declined to pay for the service at the time of enrollment, stating the child was already potty-trained. As a result, staff did not assist with wiping or dressing, and left C1 sitting on a chair in the restroom undressed for approximately 30-45 minutes until the parent arrived.

Based on LPA interviews, photos and record reviews, the preponderance of evidence proves a personal rights violation occurred due to the facility failure to meet C1 needs. Therefore, the allegation is SUBSTANTIATED.

Deficiency cited: See LIC 809D Type” B”

An exit interview was conducted: The report was read, and a copy of this report was left with the facility director with notice of the site visit and appeal rights. Failure to maintain posting of the Notice of Site Visit for thirty (30) consecutive days will result in a $100 Civil Penalty.

An exit interview was conducted, and the report was reviewed with the director, Veronica Rose.

SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20250801151703
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SMALL WONDERS PRESCHOOL & LEARNING CENTER
FACILITY NUMBER: 197750104
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/06/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
08/14/2025
Section Cited
CCR
101223(a)(3)
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101223 (a)(3): To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse or other actions of a punitive nature including but not limited to: interference with functions of daily living including eating, sleeping or toileting; or withholding of shelter, ..
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The licensee will attend the office meeting on 8/14/2025 @ 10:30 to discuss the Personal Right
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This requirement is not met as evidenced by:
Based on the interview and the information obtained, the licensee did not comply with the section cited above. The facility did not help the child with bathroom needs, which potential health health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 08/06/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/06/2025
LIC9099 (FAS) - (06/04)
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