197750126-12-19-2023-12-CC-LKIG-CZEUAL-20240112142451

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197750126
Report Date: 12/19/2023
Date Signed: 12/19/2023 04:59:46 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2023 and conducted by Evaluator Isabel Ortega

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20231017095313

FACILITY NAME:	INSPIRE LEARNING CENTER		FACILITY NUMBER:	197750126
ADMINISTRATOR:	NELI PLOZIAN		FACILITY TYPE:	850
ADDRESS:	18200 RINALDI PLACE		TELEPHONE:	(818) 482-6290
CITY:	PORTER RANCH	STATE: CA	ZIP CODE:	91326
CAPACITY:	96	CENSUS: 64	DATE:	12/19/2023
		UNANNOUNCED	TIME BEGAN:	02:30 PM
MET WITH:	Neli Plozian, Director and Lilit Khachatryan, Administer Assistant		TIME COMPLETED:	04:59 PM

ALLEGATION(S):

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Allegation: Record Keeping
Allegation: Food Service
Allegation: Admission Agreement

INVESTIGATION FINDINGS:

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On December 19, 2023, Licensing Program Analyst (LPA) Ortega conducted a subsequent complaint inspection at Inspire Learning Center. LPA met with Facility Director, Neli Plozian and Lilit Khachatryan, Administer Assistant. Today 64 children were present and ten staff providing care and supervision. The purpose of the inspection was to deliver the findings for the above complaint allegations. The investigation included inspections of the facility, a review of facility records, and confidential interviews with staff, parents, and children.
On October 17, 2023, the Department received three allegations. It was alleged Child #1 was a vegetarian and the facility would provide vegetarian options for child#1 and did not. While investigating this allegation regarding food service, parents have the option to choose meals from the menu or bring children their own lunch. Facility provided rice and parent’s have the option to bring a vegetarian meal. The investigation could not conclude if a separate verbal agreement was set since documentation on file completed by legal parent does not state child#1 is a vegetarian. Documentation states child#1 may have regular lunch from the menu. The admission General Health form it is marked "No" child #1 does not have any food selectivity, food allergies, nor medical allergies.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20231017095313

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: INSPIRE LEARNING CENTER	FACILITY NUMBER: 197750126
	VISIT DATE: 12/19/2023

NARRATIVE

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According to allegation facility was only communicating information to one parent. The investigation was not able to determine which parent received what information. According to documentation obtained both parents received emails, text messages on phone and/or “remind app”. Also, interviews disclosed in person conversations and information were taking place with both parents at different occasions.

It was alleged facility and Parent had an agreement in the initial admission enrollment and contract states the facility will not disclose financial information to the other parent. According to allegation facility is breaching contract confidentiality due to providing information regarding other legal parent’s payment options. It was concluded documents requested to be signed by other parent are a legal document and are required to be signed at the time of pick up or drop off. Facility was following regulations, incident occurred is not unable to determine if conclusions made by other parent breached admission agreement.

Also, it was alleged a child’s medical condition information was posted on the facilities “Remind App” according to allegation this was a breach of confidentiality. During this investigation it was disclosed that a message regarding a child’s possible medical condition may be contagious was posted on the “reminder App” as a precaution for parents to be mindful of any conditions on their child’s health. According to documentation obtained and interviews conducted, no names were disclosed on the messages involving any children with any medical condition.

Over the course of investigating the record keeping, food service and admission agreement allegations the interviews, documentation related to the allegations did not disclose supporting evidence.

Based on the information obtained there is not enough evidence regarding the allegations, Therefore, the three allegations are deemed UNSUBSTANTIATED at this time. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.
Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, report, appeal right and notice of site visit provided.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:	DATE: 12/19/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2023

LIC9099 (FAS) - (06/04)

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