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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750148
Report Date: 04/22/2024
Date Signed: 01/13/2025 01:08:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/30/2024 and conducted by Evaluator Andrea Pittman
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240130131923
FACILITY NAME:CCRC 10TH STREET HEAD STARTFACILITY NUMBER:
197750148
ADMINISTRATOR:BEATRIZ ZAMORANO-PEDREGONFACILITY TYPE:
830
ADDRESS:44236 10TH STREET WESTTELEPHONE:
(661) 494-7999
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:54CENSUS: 5DATE:
04/22/2024
UNANNOUNCEDTIME BEGAN:
02:40 PM
MET WITH:Center Director Carla Morales TIME COMPLETED:
03:00 PM
ALLEGATION(S):
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9
Physical Plant
Qualifications
Other
INVESTIGATION FINDINGS:
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13
On 1/13/2025, LPA Pittman amended the report to correct the number of teachers on the second allegation.

On 4/22/2024 at 2:40pm, Licensing Program Analysts (LPAs) Andrea Pittman and Crystal Ali conducted an unannounced complaint visit to deliver the findings at the facility and was met by the Facility Representative who permitted entry to the facility. LPAs toured the facility with the Center Director according to the facility sketch. Upon arrival, LPAs observed 5 infants with 4 staff members providing care and supervision.

During this investigation, LPA received pertinent documents related to this investigation, which included the facility’s staff and children’s rosters, personnel records, and other relevant investigation documents. In the weeks leading up to the complaint, the following represents what transpired at the center. The investigation revealed the following information:
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20240130131923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CCRC 10TH STREET HEAD START
FACILITY NUMBER: 197750148
VISIT DATE: 04/22/2024
NARRATIVE
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Allegation 1: The first allegation states that the facility was continued to operate in conditions that were not operable and unsafe. During interviews the following was discovered, there was a power outage that occurred on 12/12/2023 from approximately 10:00am to 2:40pm in the facility. Multiple staff disclosed that the conditions in the classrooms made it unsafe and the classrooms inoperable by the following: initially the lights went out and there were some exit signs providing light in the classroom but the children’s restroom was completely dark; around 12pm, the lights went out completely and there were no lights in the classroom as the emergency exit signs went out and the classrooms were extremely dark; staff stated based on visibility they were able to partially see when the exit signs were on, however, Staff 3 stated they were unable to effectively supervise the children and did notify the Center Director but was instructed to wait and Staff 2 stated they were unsure how safe the children were in the visibility; also around 12pm, staff stated that the classrooms dropped to 62 degrees and they had to place extra blankets over the infants as they were sleeping to keep them warm; staff stated that all of the sinks used in the infant classrooms for diaper changing stopped working once the power went out; staff was instructed to take the children outside to play when they awakened from their naps as the facility’s lights were still off and the children were out there at least an additional 30 minutes longer than normal due to the power outage until they came back in; staff was instructed not to notify parents of the power outage; multiple staff members mentioned the conditions in the classrooms to the Center Director who then notified the Supervisor over the facility, however, the Center Director was informed by the Supervisor to keep the facility open and not contact the parents. Although staff notified management of the inoperable conditions, the Supervisor kept the facility open in violation of Title 22 Regulations. This is a Type B citation, see the LIC 9099D for the details.

Allegation 2: The second allegation states that unqualified staff were in the infant classrooms. During the investigation, the LPA was able to determine that there were two staff in the infant classroom acting in the teaching capacity as a fully qualified infant teacher that did not have infant units that were relieving breaks, lunches, or covering absences. In January 2024, during the annual inspection, the LPA notified the management staff that only qualified teachers were permitted to be in the infant classrooms to cover any breaks or absences of teachers; however, the facility continued to use staff in the classrooms that were not fully qualified to be in the classroom. This is a Type B citation, see the LIC 9099D for the details.

Continue to next page

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20240130131923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: CCRC 10TH STREET HEAD START
FACILITY NUMBER: 197750148
VISIT DATE: 04/22/2024
NARRATIVE
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Allegation 3: The third allegation states that children were allowed to attend while sick. During the investigation, the LPA was able to determine that teaching staff completed the daily health screenings upon the arrival of the children at the facility and if they found children to be unfit to be in class based on the facility’s screenings process that follows Title 22 Regulations, they would contact the parent/authorized representative and attempt to have the child picked-up; however, a personnel staff person in enrollment that did not know the Title 22 Regulations for Daily Inspection for Illness would override the teaching staff’s determination and allow the children to stay in the classroom when children had contagious diseases. The parent/authorized representative would make a call to the personnel staff person and have their child admitted into the classroom against the regulations. This is a Type B citation, see the LIC 9099D for the details.

Based on information obtained, observations, and interviews with relevant complaint parties, the Allegation is deemed substantiated for allegations 1, 2, and 3; as a result, Type B citations will be issued for all three allegations. A finding of substantiated means that allegations were valid because the preponderance of the evidence standard has been met.

An exit interview was conducted, a copy of this report read and provided to the Center Director, and the Notice of Site Visit and Appeal Rights was explained and given to the Center Director.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20240130131923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: CCRC 10TH STREET HEAD START
FACILITY NUMBER: 197750148
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
05/06/2024
Section Cited
CCR
101238(a)
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101238 Buildings and Grounds
(a) The child care center shall be …in good repair at all times to ensure the safety and well-being of children, employees and visitors
This requirement is not met as evidenced by...
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Director plans to e-mail a copy of the new plan in dealing with power outages and send it via e-mail no later than 5/6/2024.
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Based on observations, interviews, and record reviews, the Licensee did not comply with the section cited above as the center continued to operate in conditions that were unsafe and not in good repair for children and staff which poses a potential health, safety or personal rights risk to persons in care.
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Request Denied
Type B
05/06/2024
Section Cited
CCR
101416.2(c)(1)(A)
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101416.2 Infant Care Teacher...
(c) To be a fully qualified infant care teacher...(1) Completion, with passing grades... in early childhood…
(A) At least three of the units …shall be related to the care of infants...This requirement is not met as evidenced by...
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Director plans on enrolling teachers in infant classes and will write a plan to ensure only fully qualified infant teachers are in the infant classrooms and send via e-mail no later than 5/6/2024.
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Based on observations, interviews, and record reviews, the Licensee did not comply with the section cited above as the facility used two staff without any infant units in the infant classrooms which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20240130131923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: CCRC 10TH STREET HEAD START
FACILITY NUMBER: 197750148
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/22/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
05/06/2024
Section Cited
CCR
101226.1(a)
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101226.1 Daily Inspection for Illness (a) The licensee shall be responsible for ensuring that children with obvious symptoms of illness including, but not limited to, fever or vomiting, are not accepted.
This requirement is not met as evidenced by...
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Director will create a plan to ensure that children showing signs of illness will not be allowed to stay in the facility and send it via e-mail no 5/6/2024.
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Based on observations, interviews, and record reviews, the Licensee did not comply with the section cited above as the facility permitted children showing signs of illness to stay in the facility when they had contagious diseases which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 04/22/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5