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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750149
Report Date: 10/13/2023
Date Signed: 10/13/2023 12:07:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/20/2023 and conducted by Evaluator Andrea Pittman
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20230720131906
FACILITY NAME:ARK ACADEMYFACILITY NUMBER:
197750149
ADMINISTRATOR:VONDA PERRYFACILITY TYPE:
850
ADDRESS:1146 COMMERCE CENTER DRIVETELEPHONE:
(661) 504-4034
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:15CENSUS: 7DATE:
10/13/2023
UNANNOUNCEDTIME BEGAN:
10:40 AM
MET WITH:Director Vonda PerryTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Children are not adequately supervised by staff
Staff prohibit child's authorized person from inspecting the facility
INVESTIGATION FINDINGS:
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On 10/13/2023 at 10:40am, Licensing Program Analyst (LPA) Andrea Pittman and Licensing Program Manager (LPM) conducted an unannounced complaint visit to deliver the findings at the facility and was met by the Director Vonda Perry who permitted entry to the facility. LPM toured the facility with the Director according to the facility sketch. Upon arrival, LPM observed 7 children with 2 staff members providing care and supervision.

LPA conducted an investigation into the allegation including observations, interviews, and record reviews. LPA interviewed the children, parents of the program, and any other relevant parties. As part of the investigation, LPA obtained the facility and children’s rosters, sign-in sheets, and other documents relevant to the investigation. The investigation revealed the following evidence:

Continue to next page
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20230720131906
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ARK ACADEMY
FACILITY NUMBER: 197750149
VISIT DATE: 10/13/2023
NARRATIVE
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Allegation 1 and 2: On 7/20/2023, it was alleged that the facility prohibited the authorized representative of a child in care from accessing the facility and that children are not adequately supervised by staff. During the investigation, it was revealed that the facility is meeting requirements of ensuring the staff are permitting authorized representatives access to the child care facility during operational hours. Also, the children are currently meeting the requirements for supervising the children in care. After reviewing the relevant information obtained, there is not a preponderance of the evidence to support the allegations.

After observations, record reviews, and interviews, it was determined that there was insufficient evidence that the facility was not ensuring staff are not permitting the entrance of the authorized representatives of children in care during child care operational hours and that children are not being adequately supervised by staff. The allegations could not be corroborated with the evidence found during the investigation. Therefore, the allegations have been found unsubstantiated. Although, the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the facility operated in violation of policy in this circumstance.

An exit interview was conducted, and a copy of this report was provided to Director Vonda Perry along with the Notice of Site Visit and Appeal Rights.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 10/13/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2