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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750149
Report Date: 07/30/2024
Date Signed: 07/30/2024 09:17:57 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/05/2024 and conducted by Evaluator Andrea Pittman
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240605132129
FACILITY NAME:ARK ACADEMYFACILITY NUMBER:
197750149
ADMINISTRATOR:VONDA PERRYFACILITY TYPE:
850
ADDRESS:1146 COMMERCE CENTER DRIVETELEPHONE:
(661) 504-4034
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:30CENSUS: 6DATE:
07/30/2024
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Director Vonda PerryTIME COMPLETED:
10:00 AM
ALLEGATION(S):
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Personal Rights: Staff inappropriately grabbed a daycare child while in care
Personal Rights: Staff forced a daycare child to nap
INVESTIGATION FINDINGS:
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On 7/30/2024, Licensing Program Analyst (LPA) Andrea Pittman conducted an unannounced complaint visit to deliver the findings at the facility and was met by the Facility Representative who permitted entry to the facility. LPA toured the facility with the Director Vonda Perry according to the facility sketch. Upon arrival, LPA observed 6 children with 2 staff members providing care and supervision.

LPA has conducted an investigation into the allegations including observations, interviews, and record reviews. LPA interviewed the children, parents of the program, and any other relevant parties. As part of the investigation, LPA obtained the facility and children’s rosters, personnel files, and other documents relevant to the investigation. The investigation revealed the following evidence:

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240605132129
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ARK ACADEMY
FACILITY NUMBER: 197750149
VISIT DATE: 07/30/2024
NARRATIVE
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Allegation 1: the first allegation stated that staff inappropriately grabbed a child while in care. During the investigation, it was revealed that the facility observes a no touching policy that would result in termination of staff that violates the policy. LPA interviewed relevant complaint parties and there were no disclosures of any inappropriate handling of a child while in care. After reviewing all the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

Allegation 2: the second allegation stated that staff forced a child to stay in the napping area. During the investigation, it was revealed that the facility does have a regularly set schedule for napping and that children are offered reading and other activities that can be done quietly if they choose not to nap. After interviewing relevant parties, there were no disclosures that the children are forced to stay in the napping area and that the children have options when they choose not to nap. After reviewing the relevant information obtained, there is not a preponderance of the evidence to support the allegation.

After observations, record reviews, and interviews, it was determined that there was insufficient evidence that the staff handled children inappropriately and that children were forced to stay in the napping area. The allegations could not be corroborated with the evidence found during the investigation. Therefore, the allegations have been found unsubstantiated. Although, the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the facility operated in violation of policy in this circumstance.

An exit interview was conducted, and a copy of this report was provided to Director Vonda Perry along with the Notice of Site Visit and Appeal Rights.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2024
LIC9099 (FAS) - (06/04)
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