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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750150
Report Date: 08/15/2023
Date Signed: 08/15/2023 03:24:18 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/24/2023 and conducted by Evaluator Andrea Pittman
COMPLAINT CONTROL NUMBER: 12-CC-20230524143347
FACILITY NAME:ARK ACADEMYFACILITY NUMBER:
197750150
ADMINISTRATOR:VONDA PERRYFACILITY TYPE:
830
ADDRESS:1146 COMMERCE CENTER DRIVETELEPHONE:
(661) 504-4034
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:6CENSUS: 4DATE:
08/15/2023
UNANNOUNCEDTIME BEGAN:
09:33 AM
MET WITH:Director Vonda PerryTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Facility is operating out of ratio.
INVESTIGATION FINDINGS:
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On 8/15/2023 at 9:35am, Licensing Program Analysts (LPA) Andrea Pittman and Donna Maddox conducted an unannounced complaint visit to deliver the findings at the facility and was met by Director Vonda Perry & Assistant Director Africa Jones who permitted entry to the facility. LPA toured the facility with the Director according to the facility sketch. Upon arrival, LPA observed 4 infants with 1 staff member providing care and supervision.

On 8/2/2023, around 1:40pm, LPA toured the facility with the Director Vonda Perry. The LPA and Director walked into the infant room and observed one staff member providing care and supervision to six infants and one preschooler. The infants were napping or walking around the play room. There was one child from the preschool room who was sleeping in the infant room. The preschooler was sleeping in the infant room for some time on the floor.

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Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 12-CC-20230524143347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: ARK ACADEMY
FACILITY NUMBER: 197750150
VISIT DATE: 08/15/2023
NARRATIVE
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The Director was asked why there was 7 children in the room and the Director stated she did not know why. The Director was advised that the licensed capacity of the room is only 6 infants and that there needed to be an aide or another teacher in the room with the Infant Room Teacher. The Director disclosed that they were giving lunches and that the staff would be returning. The Director spoke with the Assistant Director and later returned and admitted that there was one preschooler from the preschool room that had joined the infant room to sleep. The Preschooler was then led out of the infant room to rejoin the Preschooler classroom. As there was 7 children to the one infant teacher, the facility was out of ratio. This is a Type A citation, see the LIC 9099D for the details.

Based on information obtained, observations, and interviews with relevant complaint parties, the Allegation is deemed substantiated for exceeding the teacher-child ratio and a Type A citation will be issued. A finding of substantiated means that allegations were valid because the preponderance of the evidence standard has been met.

As a Type A deficiency has been cited, a copy of the citation and licensing report must be posted for 30 days.



The same report must be provided to Parents/Guardians and the Acknowledgment of Receipt of Licensing
Reports LIC 9224 must be signed by Parents/Guardians of all enrolled children and any newly enrolled
children in the next 12 months following the citation. If these requirements are not met, civil penalties per
violation will be assessed.

An exit interview was conducted, a copy of this report read and provided to the Director, and the Notice of Site Visit and Appeal Rights was explained and given to the Director.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 12-CC-20230524143347
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: ARK ACADEMY
FACILITY NUMBER: 197750150
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/15/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/16/2023
Section Cited
CCR
101416.5(b)
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101416.5(b) Staff-Infant Ratio There shall be a ratio of one teacher for every four infants in attendance.

This requirement is not met as evidenced by

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Licensee will submit a written statement/declaration of how the facility will observe the teacher-child ratios by e-mail no later than 8/16/2023.
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Based on observation, the Licensee did not comply with the section cited above as there were 6 infants and 1 preschooler to one staff member while staff that could have provided assistance was on break which poses an immediate health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Andrea Pittman
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 3