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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750158
Report Date: 03/17/2026
Date Signed: 03/17/2026 05:27:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260226083541
FACILITY NAME:LITTLE PEOPLE CHILDCAREFACILITY NUMBER:
197750158
ADMINISTRATOR:KHRYSTAL VALERA/ARETHA DARFACILITY TYPE:
850
ADDRESS:1825 WEST AVENUE J SUITE 125TELEPHONE:
(661) 466-8051
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:41CENSUS: 16DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
10:33 AM
MET WITH:Crystal Renderos, DirectorTIME COMPLETED:
12:31 PM
ALLEGATION(S):
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Staff handles day care children in a rough manner
INVESTIGATION FINDINGS:
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On Tuesday, March 17, 2026, Licensing Program Analysts (LPAs), Mayra Rivera and Maria Avalos conducted an unannounced complaint inspection and to deliver findings in regards the above allegation. LPA met with Director Crystal Renderos and Administrator Duana Garrett. who granted access and guided LPAs on a tour of the facility.

Upon LPAs Rivera and Avalos arrival, LPA’s entered classroom 4’s and observed 16 children with staff #1, staff #2, and staff #3 present providing care and supervision. LPAs entered classroom 2’s and 3’s and did not observe children in the classrooms. The children were outside playing. LPAs observed 9 children and staff #4 for classroom 3’s and 7 children and staff #5 for classroom 2’s. LPAs observed the facility to be within ratio and present staff fingerprinted cleared.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Mayra Rivera
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260226083541

FACILITY NAME:LITTLE PEOPLE CHILDCAREFACILITY NUMBER:
197750158
ADMINISTRATOR:KHRYSTAL VALERA/ARETHA DARFACILITY TYPE:
850
ADDRESS:1825 WEST AVENUE J SUITE 125TELEPHONE:
(661) 466-8051
CITY:LANCASTERSTATE: CAZIP CODE:
93534
CAPACITY:41CENSUS: 16DATE:
03/17/2026
UNANNOUNCEDTIME BEGAN:
10:33 AM
MET WITH:Crystal Renderos, DirectorTIME COMPLETED:
12:31 PM
ALLEGATION(S):
1
2
3
4
5
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7
8
9
Staff restrained a day care child
INVESTIGATION FINDINGS:
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7
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9
10
11
12
13
On Tuesday, March 17, 2026, Licensing Program Analysts (LPAs), Mayra Rivera and Maria Avalos conducted an unannounced complaint inspection and to deliver findings in regards the above allegation. LPAs met with director Crystal Renderos and Administrator Duana Garrett. who granted access and guided LPAs on a tour of the facility.

Upon LPsA Rivera and Avalos arrival, LPA’s entered classroom 4’s and observed 16 children with staff #1, staff #2, and staff #3 present providing care and supervision. LPAs entered classroom 2’s and 3’s and did not observe children in the classrooms. The children were outside playing. LPAs observed 9 children and staff #4 for classroom 3’s and 7 children and staff #5 for classroom 2’s. LPAs observed the facility to be within ratio and present staff fingerprinted cleared.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 12-CC-20260226083541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LITTLE PEOPLE CHILDCARE
FACILITY NUMBER: 197750158
VISIT DATE: 03/17/2026
NARRATIVE
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During the course of this investigation, LPA Rivera conducted confidential interviews with staff, children, and parents. Based on staff interviews, it was stated that staff # 5 during naptime was padding child’s back and child kept getting up and teacher kept trying to place the child back to the cot. Staff #5 always pats child’s back to soothe child, but that day child was just getting up and jumping all over staff #5. Staff #6 admitted that staff #5 spent too much time trying to put the child down to sleep. Like 20 to 30 minutes and was asked why staff #5 spent too much time and the answer was because child wanted to run around the classroom. The reason why child bit and pulled staff #5 hair, was because staff #5 was trying to lay child down to take a nap.

Based on interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated. One type B deficiency is being issued today for regulation: 101230-(b)- All children shall be given an opportunity to nap or rest without distraction or disturbance from other activities at the center- (3) No child shall be forced to stay awake or to stay in the napping area longer than the normal napping period. Please see attached LIC 809-D for citation.

Exit interview was conducted with director Crystal Renderos. The director was provided a copy of the appeal rights (LIC 9058) and signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20260226083541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: LITTLE PEOPLE CHILDCARE
FACILITY NUMBER: 197750158
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/07/2026
Section Cited
CCR
101230-(b)(3)
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All children shall be given an opportunity to nap or rest without distraction... (3 ) No child shall be forced to stay awake or to stay in the napping area longer than the normal napping period. This requirement is not met as evidenced by:Based on interview by staff #6, the facility did not did not comply with the
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Per administrator staff is redirecting and giving children an option to read, color or do puzzles and if child does not want to do any of thoese three activities they are placed in director's office.
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section cited above in staff #5 spent too much time trying to put the child down to sleep. Like 20 to 30 minutes, which poses a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20260226083541
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LITTLE PEOPLE CHILDCARE
FACILITY NUMBER: 197750158
VISIT DATE: 03/17/2026
NARRATIVE
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During the course of this investigation, LPA Rivera conducted confidential interviews with staff, children, and parents. Based on staff, children and parents, interviews there was no indication of staff handling children in a rough manner. Interviews conducted did not support nor confirm the above allegation. This agency has investigated the complaint alleging staff handles day care children in a rough manner. At this time, it is determined that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore at this time the above allegation is unsubstantiated.

Exit interview was conducted with Administrator Duana . The administrator was provided a copy of their appeal rights (LIC 9058) and their signature on this form acknowledges receipt of these forms.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Mayra Rivera
LICENSING EVALUATOR SIGNATURE:

DATE: 03/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5