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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750174
Report Date: 03/13/2024
Date Signed: 03/19/2024 11:55:49 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2024 and conducted by Evaluator Isabel Ortega
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240220120059
FACILITY NAME:GRAND CENTRAL PRESCHOOLFACILITY NUMBER:
197750174
ADMINISTRATOR:DARRELL MASTONFACILITY TYPE:
850
ADDRESS:23780 NEWHALL AVENUETELEPHONE:
(661) 625-0293
CITY:SANTA CLARITASTATE: CAZIP CODE:
91321
CAPACITY:77CENSUS: 27DATE:
03/13/2024
UNANNOUNCEDTIME BEGAN:
02:14 PM
MET WITH:Kaitlen Johnson, DirectorTIME COMPLETED:
05:15 PM
ALLEGATION(S):
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Allegation #1: Staff do not provide adequate supervision to day care children
Allegation #2: Staff do not properly isolate sick children
Allegation #3 Staff do not ensure day care children are provided age appropriate toys
Allegation #4: Staff do not ensure facility is clean and sanitized
INVESTIGATION FINDINGS:
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On March 13, 2024, at 02:27 p.m. Licensing Program Analyst (LPA) Isabel Ortega met with Kaitlen Johnson, Director. The purpose of this inspection is to conduct a follow-up complaint investigation at the Preschool licensed facility regarding the above allegations. LPA disclosed the purpose of the inspection and was granted entry. Present during today’s inspection were 27 children and six staff providing care and supervision. This report has been amended from original report dated 03/13/2024.
On February 20, 2024, the Department received a complaint alleging staff do not provide adequate supervision to day care children, staff do not properly isolate sick children, staff do not ensure day care children are provided with age-appropriate toys and staff do not ensure facility is clean and sanitized. Over the course of the investigation, interviews were conducted with staff, children, and wellness checks were conducted with parents. In addition, facility records and documentation related to the allegations were reviewed. On 2/22/2024, 3/7/2024 and 3/13/2024 LPA observed age-appropriate toys in the classrooms (LPA observed a bucket to be sanitized), the facility was found to be clean, Staff ensures facility is clean by sanitized and disinfected during the day. Interviews disclosed carpets are cleaned at least once a week during the weekend or as needed.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20240220120059
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: GRAND CENTRAL PRESCHOOL
FACILITY NUMBER: 197750174
VISIT DATE: 03/13/2024
NARRATIVE
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Interviews disclosed photos are taken throughout the day and are posted for parents to view on Brightwheel app. (personal phones are only utilized for this purpose).

The parent handbook goes over illness which is digital on Brightwheel and/or a tangible copy is provided at enrollment. LPA observed an isolation area utilized when a child develops illness during the care. Facility has a process to notify parent/legal guardian and if needed request parent to pick up child. Interviews disclosed adequate supervision is being met, ratio and capacity is also being followed according to Title 22. According to interviews conducted the evidence obtained and interviews conducted, the investigation did not provide sufficient evidence to substantiate the allegations.

Therefore, the above allegations are being deemed unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

A notice of site visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. An exit interview was conducted, and the report was reviewed with Kaitlen Johnson, Director.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Isabel Ortega
LICENSING EVALUATOR SIGNATURE:

DATE: 03/13/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/13/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2