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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197750212
Report Date: 04/17/2026
Date Signed: 04/17/2026 01:46:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260204135221
FACILITY NAME:LAUNCH PAD LEARNING PMDFACILITY NUMBER:
197750212
ADMINISTRATOR:REBECCA NULLFACILITY TYPE:
860
ADDRESS:3035 EAST AVE. STELEPHONE:
(661) 533-3910
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:134CENSUS: 21DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
11:56 AM
MET WITH:Telma Rojas, Director TIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Allegation:
Personal Rights: Staff discriminated against a day care child
INVESTIGATION FINDINGS:
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On 04/17/2026, Licensing Program Analysts (LPAs) Justeene Tamayo and Sara Rajapakse Montolla met with Director Telma Rojas for the purpose of concluding the investigation concerning the above complaint allegation. LPA toured the facility and observed 21 preschool children and 4 Teachers present with the Director.

The investigation consisted of interviews with staff, children, and other complaint relevant parties including the review of supportive documentation. During interviews, It was revealed there were conflicting statements regarding center Director.

Please see LIC9099-C for continuation page.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20260204135221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LAUNCH PAD LEARNING PMD
FACILITY NUMBER: 197750212
VISIT DATE: 04/17/2026
NARRATIVE
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Based on interviews conducted, there is not enough evidence or witnesses to corroborate the above allegation, therefore, the allegation is rendered Unsubstantiated at this time.

A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged allegation occurred.
An exit interview was conducted, and a copy of this report was read and provided to the Director on this date, along with a copy of her appeal rights.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/04/2026 and conducted by Evaluator Justeene Tamayo
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260204135221

FACILITY NAME:LAUNCH PAD LEARNING PMDFACILITY NUMBER:
197750212
ADMINISTRATOR:REBECCA NULLFACILITY TYPE:
860
ADDRESS:3035 EAST AVE. STELEPHONE:
(661) 533-3910
CITY:PALMDALESTATE: CAZIP CODE:
93550
CAPACITY:134CENSUS: 21DATE:
04/17/2026
UNANNOUNCEDTIME BEGAN:
11:56 AM
MET WITH:Telma Rojas, Director TIME COMPLETED:
01:55 PM
ALLEGATION(S):
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Allegation:
Reporting Requirements: Staff did not report an unusual incident to a day care child’s authorized representative in a timely manner.
INVESTIGATION FINDINGS:
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On 04/16/2026, Licensing Program Analysts (LPAs) Justeene Tamayo and Sara Rajapakse Montolla met with Director Telma Rojas for the purpose of concluding the investigation concerning the above complaint allegation. LPA toured the facility and observed 21 preschool children in care, along with 4 teachers and the Director.

The investigation consisted of interviews with staff, children, and other complaint relevant parties including the review of supportive documentation. From interviews conducted, it was revealed at approximately 9:45AM-10:20AM on 02/03/26, Child #1 was playing on the yellow ladder on the playground near the slide area. Teacher #1 observed the child and instructed the child to climb the ladder properly. As this instruction was given, Child #1 then slipped and struck their bottom lip, resulting in a small laceration on child #1 bottom lip.

Please see LIC9099-C for continuation page.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 12-CC-20260204135221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LAUNCH PAD LEARNING PMD
FACILITY NUMBER: 197750212
VISIT DATE: 04/17/2026
NARRATIVE
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Teacher #1 immediately attended to the child and cleaned the wound, which involved a small amount of bleeding and did not require stitches. Teacher #1 then notified the Director, who instructed them to contact Parent #1 through the center’s Procare app. Parent #1 did not respond or confirm receipt of the message, and no phone call was made by the facility. Staff did not follow up to ensure Parent #1 received the message notification.

At approximately 1:00 PM, Parent #1 called the facility regarding a separate matter involving Child #1. The child remained at the facility until nap time, and was later picked up by Parent #1 after 1PM. Additionally, the facility failed to report the unusual incident to Licensing as required.

Based on the evidence obtained during the investigation conducted, and LPAs observations, the above allegation is substantiated. A finding of substantiated means that allegation is valid. Facility has been cited a Type B Citation for Reporting Requirements 101212(d)(1)(b). Please see LIC-9099D for more information.

An exit interview was conducted, and a copy of this report was read and provided to Director, along with a Notice of Site Visit and Appeal Rights.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20260204135221
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: LAUNCH PAD LEARNING PMD
FACILITY NUMBER: 197750212
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/17/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/24/2026
Section Cited
CCR
101212(d)(1)(b)
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Reporting Requirements:101212(d)(1)(b)
Upon the occurrence...of any of the events specified.. a report shall be made to the Department by telephone or fax..Any injury to any child that requires medical treatment.

This requirement was not met as evidenced by:
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The Director submitted a UIR for this incident on 02/12/26, following the initial 10-day complaint investigation completed on 02/06/26. The Director will also provide a written statement outlining the steps that will be taken to prevent this incident from reoccuring.
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It was revealed that the facility did not follow up with Parent #1 to confirm receipt of a message sent through the Pro Care app at approximately 10:00 AM, when Child #1 was initially injured. Parent #1 became aware of the message only after calling the facility regarding a separate issue. This delay in communication may pose a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Justeene Tamayo
LICENSING EVALUATOR SIGNATURE:

DATE: 04/17/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/17/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5