197800131-2-4-2021-11-AS-MVAO-BYARUC-20210216121944

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 02/03/2021
Date Signed: 02/04/2021 04:31:22 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/28/2020 and conducted by Evaluator Erik Brown

COMPLAINT CONTROL NUMBER: 11-AS-20200828140928

FACILITY NAME:	CHATEAU LONG BEACH		FACILITY NUMBER:	197800131
ADMINISTRATOR:	BEATRICE ROMEO		FACILITY TYPE:	740
ADDRESS:	3100 E. ARTESIA BLVD.		TELEPHONE:	(562) 428-5371
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	184	CENSUS: 74	DATE:	02/03/2021
		UNANNOUNCED	TIME BEGAN:	01:02 PM
MET WITH:	Beatrice Romeo, Administrator		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Facility staff handled resident in a rough manner
Facility staff failed to return resident's personal belongings
Facility overcharged resident.
Resident was threatened with illegal eviction
Resident did not have required linens on his bed

INVESTIGATION FINDINGS:

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On this date, Licensing Program Analyst (LPA) Erik Brown conducted an unannounced complaint tele-visit to deliver findings. Due to the situation surrounding the Coronavirus Disease 2019 (COVID-19), and to implement mitigation measures, today’s complaint investigation was conducted telephonically with Beatrice Romeo, the facility Administrator.

During the initial telephonic visit on 9/3/2020, LPA Williams Investigation consisted of the following: Interviews conducted. LPA Williams asked questions relevant to the nature of the complaint. LPA Williams emailed Administrator Beatrice Romeo a hard copy via email for signature of the Complaint Investigation Report LIC9099. LPA toured the facility via facetime call with administrator.

On 11/4/2020, Investigation consisted of the following: LPA Brown interviewed Residents #1-4 (R1-4) and Staff #1-3. LPA Brown emailed Administrator Beatrice Romeo an electronic copy of this report via email for signature.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Michael Cava	TELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: Erik Brown	TELEPHONE: (747) 230-2283
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20200828140928

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 02/03/2021

NARRATIVE

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On 11/5/2020, Investigation consisted of the following: LPA Brown interviewed Residents #5-7 (R5-7) and Staff #4-6. LPA Brown virtually toured the facility and observed at least a one-week supply of nonperishable and two-day supply of perishable foods.

On 11/6/2020, Investigation consisted of the following: LPA interviewed Residents #8-10 (R8-10) and Staff #7-8. LPA asked pertinent questions regarding all the allegations of this complaint.

The investigation revealed the following for allegations:

Facility staff handled resident in a rough manner
Facility staff failed to return resident's personal belongings
Facility overcharged resident.
Resident was threatened with illegal eviction
Resident did not have required linens on his bed

Based on interviews with resident and staff, there does not appear to be an issue with clients staff handling residents in a rough manner or failing to return resident’s personal belongings.

Based on interviews with residents and staff, the facility is providing proper food service. The residents who were interviewed were generally content with the food that has been served to them. According to interviews, residents have not been overcharged for any service at the facility. R9 was told that he may be evicted because R9 was behind on rent payments and had been inconsistent with paying it. Also, according to interviews residents are always supplied with the required linens for their beds. All shifts have access to the linen and bedsheets just in case there are accidents. All staff are responsible for ensuring that the beds and residents are properly cared for.

Based on LPA Brown observations, the records that were reviewed, facility menu, and the interviews that were conducted by LPA Brown and LPA Williams, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated.

A telephonic exit interview was conducted with Administrator Beatrice Romeo, and a hard copy was provided via email for signature.

SUPERVISOR'S NAME: Michael Cava	TELEPHONE: (323) 400-7397
LICENSING EVALUATOR NAME: Erik Brown	TELEPHONE: (747) 230-2283
LICENSING EVALUATOR SIGNATURE:	DATE: 02/03/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/03/2021

LIC9099 (FAS) - (06/04)

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