197800131-2-26-2024-11-AS-SCIS-D56A52-20240510235422

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 02/26/2024
Date Signed: 02/26/2024 07:26:24 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/21/2024 and conducted by Evaluator Pamela Bunker

COMPLAINT CONTROL NUMBER: 11-AS-20240221141518

FACILITY NAME:	CHATEAU LONG BEACH		FACILITY NUMBER:	197800131
ADMINISTRATOR:	KHATERA BAHADORY		FACILITY TYPE:	740
ADDRESS:	3100 E. ARTESIA BLVD.		TELEPHONE:	(562) 428-5371
CITY:	LONG BEACH	STATE: CA	ZIP CODE:	90805
CAPACITY:	184	CENSUS: 82	DATE:	02/26/2024
		UNANNOUNCED	TIME BEGAN:	10:02 AM
MET WITH:	Khatera Bahadory		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility is not providing heat to the residents.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Pamela Bunker conducted an unannounced complaint visit on Monday, February 26, 2024, Upon arrival at the facility. LPA Bunker called the facility via telephone and conducted a Risk Assessment. Based on the assessment, the facility is cleared of COVID-19 infection. LPA Bunker met with Administrator Khatera Bahador. LPA Bunker explained the purpose of today's visit.

LPA Bunker interviewed staff 1-3 (S1-S3) and residents 1-9 (R1-R9) LPA Bunker asked questions relevant to the nature of the complaint. S1-S3 and R1-R9 stated the facility is providing heat to the residents. S1-S3 and R1-R9 stated that throughout the facility the building is at comfortable room temperature. During the visit, Administrator Khatera and LPA Bunker toured the following eight rooms to check the room temperature in rooms 104, 223, 233, 234, 236, 240, 242, and 246. The wall and electric heaters in each room were working in an operable condition. LPA Bunker requested copies of supporting documents.

See LIC9099-C page 2

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Stephanie Cifuentes	TELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 11-AS-20240221141518

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 1000 CORPORATE DR #100
MONTEREY PARK, CA 91754

FACILITY NAME: CHATEAU LONG BEACH	FACILITY NUMBER: 197800131
	VISIT DATE: 02/26/2024

NARRATIVE

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Continued LIC9099-C page 2

Allegation #1: The Facility is not providing heat to the residents.
Staff 1-3 (S1-S3) and residents 1-9 (R1-R9) interviewed stated the facility is providing heat to the residents. S1-S3 and R1-R9 stated that the facility has heat throughout the facility and it is in working condition. Both S1-S3 and R1-R9 denied the allegation.

The investigation consisted of the following:
Staff members 1-3 (S1-S3) and residents 1-9 (R1-R9) have collectively affirmed that the facility ensures the provision of adequate heating to all residents. They confirmed that the heating systems within resident rooms are fully operational, ensuring a warm and comfortable environment. Additionally, should any resident require further warmth, the facility is equipped to provide electric heaters for individual use, further enhancing comfort levels.

Both staff and residents have reported that a consistently comfortable temperature is maintained throughout the facility, aligning with the preferences and well-being of all residents. Staff S1-S3 have also verified that the temperature settings in occupied rooms adhere to Title 22 Regulations, thereby meeting established standards for residential environments.

In light of these comprehensive statements, the allegation regarding inadequate heating has been unequivocally denied by both staff members S1-S3 and residents R1-R9, highlighting the facility's commitment to maintaining optimal living conditions.

Based on interviews, available evidence, observation, information received, and records reviewed there was not enough sufficient evidence to support the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated.

A copy of the Complaint Investigation Report LIC9099 and LIC9099-C was provided to the facility Administrator Khatera Bahadory.

There were no deficiencies cited. An exit interview was conducted.

SUPERVISOR'S NAME: Stephanie Cifuentes	TELEPHONE: (323) 981-1755
LICENSING EVALUATOR NAME: Pamela Bunker	TELEPHONE: (323) 981-1755
LICENSING EVALUATOR SIGNATURE:	DATE: 02/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2024

LIC9099 (FAS) - (06/04)

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