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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 11/13/2025
Date Signed: 11/13/2025 04:00:31 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/04/2025 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20251104161215
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 105DATE:
11/13/2025
UNANNOUNCEDTIME BEGAN:
08:42 AM
MET WITH:Executive Director Esperanza NaaktgeborenTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Staff did not seek medical attention for a resident in care.
Staff placed a camera in a resident's room without permission.
INVESTIGATION FINDINGS:
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On 11/13/25 Licensing Program Analyst (LPA) Villegas conducted a initial complaint visit regarding the allegation(s) above. LPA met with Executive Director (S1) as the purpose of today’s visit was explained.

The investigation consisted of the following: On 11/13/25 LPA Villegas obtained copies of the staff and resident roster, and copies of the following documents for Resident #2 (R1-R2) Emergency ID form, pre-appraisal, admission agreement, Physicians report, Service plan, Physicians orders, and incident reports, and tele-health progress notes. On 11/13/25 from 9:00 am- 11:48 am LPA conducted Interviews with Residents #2-11 (R2-R11), LPA unable to interview R1 as R1 is no longer receiving services at the facility. On 11/13/25 LPA conducted interviews with staff #1-6 (S1-S6) from 1pm-2pm, and from 2:15pm-2:45 pm LPA toured 5 bedrooms, smoking patio, lobby, and outdoor patio/garden area.

The investigation revealed the following:
Allegation: Staff did not seek medical attention for a resident in care.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 11-AS-20251104161215
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 11/13/2025
NARRATIVE
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It is being alleged that facility staff is not making medical appointment for resident in care who is experiencing a cough. On 11/13/25 from 9:00 am- 11:48 am LPA conducted Interviews with R2-R11 regarding the allegation above. 9 of the 10 residents interviewed denied the allegation above and reported that staff assist with medical attention right away when they are feeling ill. On 11/13/25 LPA was unable to conduct interview with R1 as R1 is no longer receiving services at the facility. On 11/13/25 LPA conducted interview with R2 regarding the allegation above, R2 confirmed the allegation above and reported they have not been scheduled to see primary care physician (PCP) regarding a runny nose and a cough. On 11/13/25 LPA conducted a review of Tele-health progress note dated: 11/10/25 for R2, per progress note PCP provided order for nasal spray and cough medicine. On 11/13/25 from 1pm- 2pm LPA conducted interviews with S1-S6 regarding the allegation above. 6 of the 6 staff interviewed denied the allegations above and stated that if a resident reports feeling unwell the Wellness Coordinator will be notified. 6 of 6 staff interviewed denied assisting residents with medical assistance when requested.

Allegation: Staff placed a camera in a resident's room without permission.
It is being alleged that staff are recording residents while in their bedroom. On 11/13/25 from 9:00 am- 11:48 am LPA conducted Interviews with R2-R11 regarding the allegation above. 8 of the 10 residents interviewed denied the allegation above and reported that their privacy is not being invaded by staff. 2 of 10 residents in care confirmed the allegation above, and reported there is a camera hanging from their bedroom ceiling. On 11/13/25 from 1pm- 2pm LPA conducted interviews with S1-S6 regarding the allegation above. 6 of the 6 staff interviewed denied the allegation above. On 11/13/25 from 2:15pm-2:45 pm LPA toured 5 bedrooms, LPA did not observe any security cameras in resident bedrooms, LPA observed smoke detectors located on the bedroom ceiling.


Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.

SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/13/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/13/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2