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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 197800131
Report Date: 11/19/2025
Date Signed: 11/19/2025 11:51:24 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2025 and conducted by Evaluator Lizeth Villegas
COMPLAINT CONTROL NUMBER: 11-AS-20251106083601
FACILITY NAME:CHATEAU LONG BEACHFACILITY NUMBER:
197800131
ADMINISTRATOR:ESPERANZA NAAKTGEBORENFACILITY TYPE:
740
ADDRESS:3100 E. ARTESIA BLVD.TELEPHONE:
(562) 428-5371
CITY:LONG BEACHSTATE: CAZIP CODE:
90805
CAPACITY:184CENSUS: 104DATE:
11/19/2025
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Executive Director Esperanza NaaktgeborenTIME COMPLETED:
11:52 AM
ALLEGATION(S):
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Staff do not ensure residents room is good repair.
Staff do not ensure residents room is kept in clean sanitary conditions.
Staff do not ensure facility is kept free of pests.
Staff do not ensure continence care needs are being met for resident.
INVESTIGATION FINDINGS:
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On 11/19/25 Licensing Program Analyst (LPA) Villegas conducted a subsequent complaint visit regarding the allegation(s) above. LPA met with Executive Director (S1) as the purpose of today’s visit was explained.

The investigation consisted of the following: On 11/13/25 LPA Villegas obtained copies of the staff and resident roster, cleaning schedule, impressive extermination invoices for September 2025, October 2025, and November 2025, and copies of the following documents for Resident #1 (R1) Emergency ID form, pre-appraisal dated: 7/21/25, Admission agreement dated: , Physicians report dated: 06/17/25, service plan dated: 7/21/25, physicians orders, Besht progress note dated: 11/12/25, and unusual incident reports dated: 8/26/25 and 10/27/25. On 11/13/25 from 9:00 am- 11:50am LPA conducted Interviews with Residents #1-10 (R1-R10). On 11/13/25 LPA conducted interviews with staff #1-6 (S1-S6) from 1pm-2pm, and from 2:15pm-2:45 pm LPA toured 5 bedrooms, smoking patio, lobby, and outdoor patio/garden area. On 11/19/25 LPA condcuted an additional tour of the facility, and toured an additional 5 bedrooms.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 11-AS-20251106083601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 11/19/2025
NARRATIVE
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The investigation revealed the following:
Allegation: Staff do not ensure residents room is good repair.
It is being alleged that the bathroom in R1's bedroom has a leak and has a loose toilet seat.
On 11/13/25 from 9:00 am- 11:50am LPA conducted Interviews with R1-R10 regarding the allegation above. 10 of 10 residents interviewed denied the allegation above, 7 of 10 residents interviewed reported that repairs happen right away, 2 of 10 residents interviewed reported repairs take a few days. On 11/13/25 LPA conducted interviews with S1-S6 regarding the allegation above. 6 of 6 staff interviewed denied the allegation above, 4 of 6 staff reported repairs happen same day, 2 of 6 staff reported repair time depends on what needs to be repaired. On 11/13/25 and 11/19/25 LPA conducted a tour of 10 bedrooms, LPA did not observe any disrepair's.

Allegation: Staff do not ensure residents room is kept in clean sanitary conditions.
It is being alleged that trash cans in resident bedrooms are not being emptied, and meal trays are not being removed from bedrooms which is causing mold. On 11/13/25 from 9:00 am- 11:50am LPA conducted Interviews with R1-R10 regarding the allegation above. 10 of 10 residents interviewed denied the allegation above and reported that trash cans are emptied out daily, and denied observing any mold in their bedrooms. On 11/13/25 LPA conducted interviews with S1-S6 regarding the allegation above. 6 of 6 staff interviewed denied the allegation above, 6 of 6 staff reported rooms are cleaned daily or as needed, 6 of 6 staff interviewed denied observing any mold in resident bedrooms. On 11/13/25 and 11/19/25 LPA conducted a tour of 10 bedrooms, LPA observed bedrooms actively being cleaned, LPA observed trash being removed, sweeping, mopping, and laundry service taking place. On 11/19/25 LPA conducted a review of the housekeeping schedule, LPA observed that each housekeeper cleans a 5-7 rooms each every day. Deep cleanings occur on Thursdays. LPA observed some bedrooms get cleaned more than once a week.

Allegation: Staff do not ensure facility is kept free of pests.
It is being alleged that the facility has a mosquito and cockroaches issue that is not being addressed.
On 11/13/25 from 9:00 am- 11:50am LPA conducted Interviews with R1-R10 regarding the allegation above. 7 of 10 residents interviewed denied the allegation above, 3 of 10 residents interviewed reported seeing cockroaches in the past. On 11/13/25 LPA conducted interviews with S1-S6 regarding the allegation above. 6 of 6 staff denied the allegation above. 6 of 6 staff interviewed reported that if pest is observed or reported, pest control will be contacted and scheduled to treat the facility. On 11/19/25 LPA conducted a review of the Impressive extermination invoices for September 2025, October 2025 and November 2025. Per invoices, Impressive extermination treats the facility 2 times a month, the facility is treated more if any reports of pest have been submitted. On 11/13/25 and 11/19/25 LPA conducted a tour of 10 bedrooms, LPA did not
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 11-AS-20251106083601
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
EL SEGUNDO ASC, 400 CONTINENTAL BLVD, STE 340
EL SEGUNDO, CA 90245
FACILITY NAME: CHATEAU LONG BEACH
FACILITY NUMBER: 197800131
VISIT DATE: 11/19/2025
NARRATIVE
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observe any pest, LPA observed patio doors to be closed.

Allegation: Staff do not ensure incontinence care needs are being met for resident.
It is being alleged that facility staff are not assisting resident in care with changing soiled diaper resulting in resident being left in the same diaper for the entire day. On 11/13/25 from 9:00 am- 11:50am LPA conducted Interviews with R1-R10 regarding the allegation above. 4 of the 10 residents interviewed denied the allegation above, 6 of the 10 residents interviewed reported they do not require incontinence care. On 11/13/25 LPA conducted interviews with S1-S6 regarding the allegation above. 4 of 6 staff interviewed denied the allegation above, 2 of the 6 staff interviewed confirmed the allegation above and reported that sometimes residents are left in a soiled diaper due to shift exchange.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is unsubstantiated.

Exit interview conducted, and a copy of this report was provided.
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Lizeth Villegas
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3